How Do I Return My Item to Guess?
If you bought something from GUESS and need you return it, you should be able to get a refund if you make the return within 30 days and follow the company's return policy. If you made the purchase online, you can make the return by mail. If you made the purchase in a store then you must make the return to the same kind of GUESS store.
If you bought something from GUESS and it didn't look as good as you had hoped it would, or if it arrived in damaged or defective condition, you can return it and, possibly, qualify for a refund. To learn more about the company's return policy, just keep reading.
GUESS' Return Policy
You can return any GUESS purchase if it is unworn and unwashed, or defective, and get a refund or exchange as long as you make the return within 30 days of the purchase. Returned items must be accompanied by all the original packaging and accessories that they came with. Pierced jewelry, swimwear, underwear, lingerie, perfumes, lotions, and anything marked "final sale" cannot be returned. Refunds will be made in the same form as the payment, except in the case of gift cards. For purchases made with gift cards, the refund will be sent in the form of an electronic merchandise return card.
Making the Return by Mail
You can return any item purchased from GUESS online by mail. Purchases made in a store must be returned to a store. To make the return by mail, follow these instructions:
- Go to the GUESS website.
- Log into your account.
- Go to your order history.
- Find the item you wish to return.
- Select Return.
- Follow the instructions you are given. GUESS will send you a shipping label and a return authorization form.
- Package up the item you are returning, along with everything that came with it. Include the return authorization form.
- Attach the shipping label to the package. Make sure it covers the old UPC code and label.
- Go to the nearest post office and mail the package.
You will have to pay the shipping on the return. GUESS will take approximately 5 to 8 business days to process your return once it receives it. Your refund will reach you 3 to 5 business days after that.
Making the Return to the Store
Items purchased from a GUESS store must be returned to the same kind of store. Package up the item you want to return in the original package, including everything it came with and bring it to the customer service desk and ask for help.
Contacting GUESS
If you need any help with your return or have additional questions, just ask a GUESS customer support representative. You can reach one by phone or chat.
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