Guess Customer Service

Phone Number & Contact Info

Guess's Best Phone Number

Toll-free·Calls Customer Service·Most popular Guess number

How do I talk to a live human at Guess?

A:Just wait on the line

Does Guess offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Guess phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line

What are the hours and when should I call?

Guess operates the call center for this 877-444-8377 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Guess phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Guess staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Guess is Saturday. The most busy day to call is Friday, which averages 1100% more phone calls by comparison. Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Guess

In summation, the best day to call Guess is Monday.

Why Customers Call Guess

If you have time to do a bit of reading before you call Guess, we recommend you read over some of our problem-specific articles.

What is the return policy for Guess?

Guess offers a hassle-free return policy for customers. If you are not completely satisfied with your purchase, you can return the item within 30 days from the date of purchase. The merchandise must be in its original condition, with all tags and packaging intact. Returns can be made both in-store and online. For in-store returns, you must bring the original receipt or packing slip along with the item. Online returns can be initiated through the website by following the provided instructions. Refunds will be issued in the original form of payment, excluding any shipping charges. If you wish to exchange your purchase, you can do so in-store, subject to availability. Guess strives to ensure customer satisfaction by providing a straightforward and convenient return policy.

How long is the return window for Guess products?

The return window for Guess products is 30 days from the date of purchase. This means that customers have a month to return any items they are unsatisfied with or wish to exchange. To initiate a return, customers must provide proof of purchase, such as a receipt or order confirmation, and the product must be in its original condition with all tags and packaging intact. Guess accepts returns both in-store and online, providing customers with flexibility and convenience. It's important to note that certain items, such as final sale products or items marked as non-returnable, may not be eligible for return or exchange. Therefore, customers should review the return policy or reach out to Guess customer service for further clarification or assistance.

How Do I Return My Item to Guess?

If you bought something from GUESS and need you return it, you should be able to get a refund if you make the return within 30 days and follow the company's return policy. If you made the purchase online, you can make the return by mail. If you made the purchase in a store then you must make the return to the same kind of GUESS store.

Top Guess customer service problems

Click the link above to get answers to just about any Guess customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Guess Customer Service Contacts

There are of course other ways to contact Guess customer service besides the phone. Below we list the best ones, by medium.

Guess Customer Service Live Chat

shop.guess.com - Customer Service
Scroll down and click "Live chat"
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Guess provides this option.

Conclusion and closing notes

This is Guess's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Guess agent. This phone number is Guess's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-444-8377 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Guess first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Guess has 1 phone number. It's not always clear what is the best way to talk to Guess representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Guess. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Guess. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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