Can I exchange an item instead of returning it for a refund?
Yes, Guess does offer exchanges instead of a refund for eligible items. If you are not satisfied with your purchase, you have the option to exchange it for a different size, color, or style of the same item within 30 days of purchase. The item must be unworn, unused, and in its original condition with all tags attached. Proof of purchase is required for all exchanges. However, exchanges for online purchases can only be done through the mail and not in physical stores. Exchanges are subject to availability, and if the desired item is not available, a refund may be issued instead. Please note that items purchased through a third-party retailer must be returned or exchanged directly through the original retailer.
Answered Nov 2, 2023
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