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Brookstone Customer FAQ

Top Answers & How-to Guides

What is Brookstone's Phone Number?

The question we are asked most often is about how to talk to Brookstone customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I track the status of my return?

Yes, you can easily track the status of your return at Brookstone. To do so, simply access the "Order Status" page on our website and...
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Returns

How Do I Return My Item to Brookstone?

Returning an item to Brookstone is pretty easy as long as you meet the requirements of their return policy. Just gather your materials,...
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What is the process for returning a gift?

To return a gift to Brookstone, simply include the original packing slip or gift receipt with the item you wish to return. If you don't...
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What is Brookstone's return policy?

Brookstone's return policy ensures customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free...
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Can I return an item purchased online in-store?

Yes, you can conveniently return an item purchased online to any Brookstone retail store. We strive to ensure complete customer satisfaction...
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How long do I have to return an item?

You have a 60-day window to return any item purchased from Brookstone. This policy applies to both online and in-store purchases. Requests...
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Are there any items that cannot be returned?

Yes, there are a few items that cannot be returned to Brookstone. These include personalized or monogrammed items, food and beverage...
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Can I exchange an item instead of returning it?

Yes, Brookstone allows customers to exchange items instead of returning them. If you are not satisfied with your purchase or received...
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What if my item arrives damaged or defective?

If your item arrives damaged or defective, we have you covered. At Brookstone, we strive to deliver the highest quality products, but...
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Do I need the original packaging to make a return?

Yes, having the original packaging is required to make a return at Brookstone. We understand that sometimes items may not meet expectations,...
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How long does it take to process a return?

The processing time for returns at Brookstone typically depends on several factors. Once your returned item is received by Brookstone,...
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Will I receive a refund or store credit for my return?

Customers who return their purchases to Brookstone can expect to receive either a refund or store credit. The choice between the two...
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Do I need a receipt to return an item?

Yes, a receipt is required to return an item at Brookstone. To ensure a smooth and hassle-free return process, we kindly request customers...
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Can I track the status of my return?

Yes, you can easily track the status of your return at Brookstone. To do so, simply access the "Order Status" page on our website and...
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Help me with my Brookstone customer service issue

Ask any question you have about Brookstone customer service. We will do our best to get you answers right away.
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