How do I return my order and ask Amazon for a refund to my credit card?
In a nutshell: To request a refund for an order from Amazon, log in to your account, go to the Amazon website, click on the menu icon, find the "Your Orders" section,
Introduction
If you've placed an order from Amazon and need a refund, don't worry. The site makes it easy to request a refund right from your account.
What You'll Need
Cell phone
Make sure you're logged into your account before starting
Go to the Amazon website
Visit the Amazon homepage.
Locate the Menu
On the homepage, click on the icon that resembles the upper half of a person.
Expand the Menu
Click on the icon that resembles a person to expand the menu.
Locate "Your Orders"
Scroll down until you find the "Your Orders" section.
Locate the Appropriate Section
Immediately under the "Your Orders" header should say "Track & Manage Your Orders." Click on it.
Find the Relevant Item
On the "Your Orders" page, locate the item that you want to return and for which you're requesting a refund. Click on it.
Find the Support Section
Scroll down until you find "Need help with your item?" followed by "Request Refund" underneath.
Proceed With the Next Steps
If there's a "Request Refund" section, proceed with the steps on the Amazon site until you've reached the end of the process.
If there's no "Request Refund" section, you'll need to contact Amazon customer service for more information about if a refund is possible. Continue to the next step to learn about contacting Amazon customer service.
Contact Amazon Customer Service
Contacting Amazon customer service may be your best option. You'll be able to speak to a representative and learn if you're able to get a refund for the item in question and how to go about it.
Conclusion
Keep in mind that requesting a refund through Amazon typically has an expiration date. Terms may also vary depending on how you paid for the item and from whom you bought it. If you need a refund, contact Amazon sooner rather than later to avoid missing the return/refund timeframe.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Amazon Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I return my order and ask Amazon for a refund to my credit card? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.