Contact UPS

The best of the 15 ways to get in touch with UPS by GetHuman

UPS Phone Number
800-742-5877 · Customer Service
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real UPS rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

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UPS Live Chat
UPS customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted UPS:

I was upposed to get a call back at *:** about an option
Check the status of delivery
Pickup instead of delivery
I was wondering if I could pick up my package today instead of delivery tomorrow
I have received an undelivered item invoice I would like to challenge.
I am looking to pick up a package and the UPS interface is not recognizing the tracking...
Waiting for delivery **z**ey*************Out for delivery today before *pm*At about...
Package marked as delivered, but was not inside Parcel Locker. The tracking email state...
Change delivery location. Missed first attempt to deliver.
Driver failed to leave package although someone was here to sign
I haven't received my package. Said it was delivered but it's not here
I filed a claim investigation by mistake today. I want to just cancel it.
Package says delivered but it's not here
Missed package delivery, want to know alternate options
More customer issues

Help me with my issue

UPS contact information - compared

Above are our top recommendations for how to contact UPS, including their top phone number and live chat options. Below you can compare and contrast the 15 ways to contact UPS by looking at which ones are the fastest and which ones other customers recommend the most for solving UPS customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact UPS across the following mediums: Phone, Chat, Facebook, Email, Web, Twitter.

Phone number / contactWaitVotes
Customer Service
3 mins825
Live Chat at
Customer Service
3 mins807
Technical Support
20 mins1038
2 mins1078
10 mins1565
Customer Service
10 mins2304
Canada Customer Service
< 54.5 hrs749
Online Help at
Customer Service
< 10 hrs1463
Customer Service
2 mins1541
Online Help at
Customer Service
< 2 hrs796
International Customer Service
15 mins1512
Online Help at
Claims Support
< 20 hrs1994
Online Help at
Technical Support
< 14 hrs2200
Online Help at
Shipping Support
< 11 hrs2201
Online Help at
Billing & Payment Support
< 19 hrs2130

Does GetHuman work with UPS?

GetHuman does not work with UPS's customer support operations, directly or in any other way. GetHuman has no partnership or relation to UPS at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check UPS's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting UPS at a Glance

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