Contact TXU Energy

The best of the 5 ways to get in touch with TXU Energy by GetHuman

TXU Energy Phone Number
800-818-6132 · Customer Service
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  • Fastest way to talk to a real TXU Energy rep
  • Pro tips & talking points
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TXU Energy Live Chat
Unfortunately, TXU Energy does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted TXU Energy:

Light Bill excessively high not understanding how need payment plan trying to fix probl...
My power went out, but bills are paid in full.
Account was cancelled and somehow restarted on sep** or **. I am being charged for elec...
cannot log into my account through app. Have tried requesting emails to be sent through...
I need an extension on my energy bill
How do I transfer the service at a building to another company?
I want to change my mailing address which is a PO Box and I want my bill to come to my...
My disconnect date is for today, December **, ****. I need a *-* day extension so that...
I fairly recently - the end of June ****, changed my password. NOW, all of a sudden, I...
Need more time to pay bill
I need to make an payment arrangement
You are not helping me! I need to speak with a live person! Not text nor email!!!!!
I made a mistake when paying my bill! I should have paid half the bill which was due by...
Does TXU come to your house and check to help look for air gaps, insulation, etc to hel...
I need an extension on my lights
More customer issues

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TXU Energy contact information - compared

Above are our top recommendations for how to contact TXU Energy, including their top phone number and live chat options. Below you can compare and contrast the 5 ways to contact TXU Energy by looking at which ones are the fastest and which ones other customers recommend the most for solving TXU Energy customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact TXU Energy across the following mediums: Phone, Web, Email.

Phone number / contactWaitVotes
800-818-6132
Customer Service
38 mins384
800-554-2143
Customer Service
2 mins382
800-242-9113
Billing
2 mins340
http://www.txu.com/contact.aspx
Customer Service
< 2 hrs175
txuexec@txu.com
Customer Service
< 46.6667 hrs37

Does GetHuman work with TXU Energy?

GetHuman does not work with TXU Energy's customer support operations, directly or in any other way. GetHuman has no partnership or relation to TXU Energy at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check TXU Energy's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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