TXU Energy Customer Service

Contact TXU Energy & solve common issues

Use TXU Energy's Phone Number

TXU Energy's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about TXU Energy. Below you will also find the phone and non-phone-based contact information we've gathered.

TXU Energy: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for TXU Energy.
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Click below to show 1 more questions, answers, and complete guides to common TXU Energy customer support problems.

Contacting TXU Energy customer support

Below you can compare and contrast the 5 ways to contact TXU Energy by looking at which ones are the fastest and which ones other customers recommend the most for solving TXU Energy customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact TXU Energy across the following channels: Phone, Web, Email.

Phone number / contactWaitVotes
800-818-6132
Customer Service
38 mins349
800-554-2143
Bill Pay
2 mins347
800-242-9113
Bill Payment Assistance
2 mins439
Online Help at txu.com
Customer Service
< 2 hrs140
txuexec@txu.com
Customer Service
< 46.6667 hrs136

Recent reasons customers contacted TXU Energy:

I want to change my mailing address which is a PO Box and I want my bill to come to my...
My disconnect date is for today, December **, ****. I need a *-* day extension so that...
I fairly recently - the end of June ****, changed my password. NOW, all of a sudden, I...
Need more time to pay bill
I need to make an payment arrangement
You are not helping me! I need to speak with a live person! Not text nor email!!!!!
I made a mistake when paying my bill! I should have paid half the bill which was due by...
Does TXU come to your house and check to help look for air gaps, insulation, etc to hel...
I need an extension on my lights
Necesito cambiar servicio a una residencial nueva que me estoy mudando
I only want to pay my TXU bill!
I only want to pay my bill!
I only want to pay my bill! Wrong email listed!
All I want to do is pay my bill! !!
I just want to pay my tux bill-don’t have account number with me-but my address is...

Help me with my issue

Does GetHuman work with TXU Energy?

GetHuman does not work with TXU Energy's customer support operations, directly or in any other way. GetHuman has no partnership or relation to TXU Energy at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check TXU Energy's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting TXU Energy at a Glance

TXU Energy has no chat option
TXU Energy has 1 customer email
TXU Energy has 1 help forum
TXU Energy has no twitter handle
TXU Energy has no facebook page
Contact information overview

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