Virgin Media Live Chat

How to chat with Virgin Media by GetHuman

Follow directions for starting an online chat
Why did you want to chat with Virgin Media?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

I have ordered for a virgin media broadband. After the order i have accidentally cancel...
My remote control is not working efficiently
I upgraded my speed and was supposed to receive a new box, I have got my latest invoice...
I am experiencing packet loss*high latency on my Xbox Series X and would like to know w...
I have had a SIM-only deal with Virgin since April ****. I have no mobile signal at hom...
I want my price lowering
I have been with you for a few years now but you kept putting it up we are pension...
Hello,**My package was due to renew to an affordable rate but one of your agents said t...
Internet running very slow tried reset still the same
I need to find out when my contract ends and this is required in writing. *An email I h...
Cancelled on **th March and just received a further bill well past the ** day cancellat...
Hi*we have virgin tv but some of our apps are not working itv hub utube bbciplayer and...
Hi just to ask you *I Saw you rolled out a virgin media stream box today*And I see it h...
to be getting ***Mb speed, I'm getting only ***
Help me with my issue

Virgin Media Live Support Statistics

Live chat starting pointhttp://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=195477
Call-back availableNO
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat10:15am
Average wait21
Current wait32
Rank (overall)2
Alternate methodsphone or chat or web
Quality of communication53%
Quality of help30%
Customer votes22,537
Information last updatedSat May 14 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number0845 4541111

Chatting with Virgin Media Customer Service

Live chat with Virgin Media by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Virgin Media about. We can usually help ensure a better outcome. This is the best way to live chat with Virgin Media because 10,914 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Virgin Media usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=195477 are used to handling Delivery problem, Cancel subscription, Complaint and other customer service issues. When you chat with Virgin Media agents, they are most likely chatting with you from their call center located in St. Louis, MO or Philippines. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Virgin Media offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Virgin Media with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Virgin Media

While Virgin Media does offer live chat as a way to get help, they also have a phone number. In total, there are 6 ways to get in touch with them. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Virgin Media? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Virgin Media and GetHuman affiliated?

GetHuman and Virgin Media have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Virgin Media Contact Info

Information that GetHuman and its users have gathered about how to best reach Virgin Media
Virgin Media Live Chat

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