Virgin Media Live Chat

How to chat with Virgin Media by GetHuman

Follow directions for starting an online chat
Why did you want to chat with Virgin Media?

Topics from recent customer chat windows

Hi There I would like to change my mobile nr. for new one how I can change ?
i would like to discuss about my broadband please
I gave the wrong email this morning when giving my detail so need too change it
My wifi is only giving me **MB download on every device in every room. A wired connecti...
Constant problems with WiFi. Sometimes slow. Sometimes fast. Sometimes no Internet at all
Just today recive email, what my contract is finished in the end of the April,and pric...
Had new fence installed....now the cable won’t reach to our side of the garden....the o...
Contact numbers dont answer. Our internet hasnt worked properly for months yes months...
When will my services be on again as I've paid my bill
The wire is cut from the main socket and i need engineering
V* Box not working at all, have tried all on line suggestions. Defintely need a replacement
I need to cancel and account as my father has died
Hi i don't know my account number can you give me my account number thanks
Hello i have a problem with my my monthly acc iis TV BROADBAND ,PHONE , Which is aro...
Help me with my issue

Virgin Media Live Support Statistics

Live chat starting pointhttp://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=195477
Call-back availableNO
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat9am
Average wait21
Current wait36
Rank (overall)2
Alternate methodsphone or chat or web
Quality of communication52%
Quality of help31%
Customer votes22,536
Information last updatedFri May 14 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number0845 4541111

Chatting with Virgin Media Customer Service

Live chat with Virgin Media by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Virgin Media about. We can usually help ensure a better outcome. This is the best way to live chat with Virgin Media because 10,914 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Virgin Media usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=195477 are used to handling Delivery problem, Cancel subscription, Complaint and other customer service issues. When you chat with Virgin Media agents, they are most likely chatting with you from their call center located in St. Louis, MO or Philippines. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Virgin Media offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Virgin Media with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Virgin Media

While Virgin Media does offer live chat as a way to get help, they also have a phone number. In total, there are 6 ways to get in touch with them. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Virgin Media? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Virgin Media and GetHuman affiliated?

GetHuman and Virgin Media have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Virgin Media Contact Info

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