Virgin Media Customer Service

Phone Number & Contact Info

Virgin Media's Best Phone Number

0845 4541111
Calls Customer Service·Most popular Virgin Media number

How do I talk to a live human at Virgin Media?

A:Press 1, then keep pressing 0

Does Virgin Media offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

Virgin Media Customer Phone Numbers

Customer Service

01256 752 0002
Mon-Fri 9am-5pm EST · Calling this Virgin Media number should go right to a real human being ·

Customer Service

24 hours, 7 days · Menu options. Quick pick up. ·

Customer Service

24 hours, 7 days · Quick menu option. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Virgin Media phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then keep pressing 0

What are the hours and when should I call?

Virgin Media operates the call center for this 0845 4541111 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,819 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Virgin Media phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Virgin Media staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Virgin Media is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 1,819 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Virgin Media

In summation, the best day to call Virgin Media is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Virgin Media staffs the call center well on Tuesday.

Why Customers Call Virgin Media

If you have time to do a bit of reading before you call Virgin Media, we recommend you read over some of our problem-specific articles.

How Do I Recover My Virgin Media Account?

Due to a technical glitch or human error, Virgin Media accounts may become suspended. But customers can recover their account in just a few minutes — once they correctly enter their email address and password on the website's home page. Customers will have to prove the legitimacy of their accounts. After this, they can log into their Virgin Media accounts and use them however they want.

How Do I Change My Account Name with Virgin Media?

Virgin Media customers can change the name on their accounts at any time. You'll need to access your My Virgin Media account to change your account name with Virgin Media. Before you do, it's worth checking that you currently have your details correctly recorded on the system. Then, select the My Details option in the drop-down menu next to View All. Here you can make many changes, including changing your name.

How Do I Cancel My Virgin Media Order?

Cancelling your order with Virgin Media is relatively easy. If you have the relevant account information and a list of reasons why you would like to cancel your account, withdrawing should take no more than a few minutes over the phone. It's essential to seek guidance from the customer support team when you experience any problems.

Top Virgin Media customer service problems

Click the link above to get answers to just about any Virgin Media customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Virgin Media Customer Service Contacts

There are of course other ways to contact Virgin Media customer service besides the phone. Below we list the best ones, by medium.

Virgin Media Customer Service Live Chat - Customer Service
Follow directions for starting an online chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Virgin Media provides this option.

Virgin Media Customer Help Desk / Web Support - Customer Service
Customer service web page.
As a last, sometimes only, resort- Virgin Media customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Virgin Media's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virgin Media agent. This phone number is Virgin Media's best phone number because 10,914 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0845 4541111 include Delivery problem, Cancel subscription, Complaint and other customer service issues. Rather than trying to call Virgin Media first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Virgin Media has 4 phone numbers. It's not always clear what is the best way to talk to Virgin Media representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Virgin Media. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Virgin Media. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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