How Do I Change My Account Name with Virgin Media?

Virgin Media customers can change the name on their accounts at any time. You'll need to access your My Virgin Media account to change your account name with Virgin Media. Before you do, it's worth checking that you currently have your details correctly recorded on the system. Then, select the My Details option in the drop-down menu next to View All. Here you can make many changes, including changing your name.

Every Virgin Media customer can change the account name. This is a quick, easy and free process that only takes a few minutes to complete. You can even do it online directly through your account. Look at the steps involved in updating your details.

If you want to change your account name with Virgin Media, this guide will show you how.

1. Go to the Virgin Media Website

To change your account name, you will need to:

  • Go to the Virgin Media website
  • Log in to the Virgin Media website with your current account details
  • Under My Profile, select Account Name Change from the list of options on the left-hand side of your screen.
  • Click Update on this screen, and you'll receive a security code automatically.

2. Forgot Your Account Details?

Log in to the Virgin Media website with your current account details. If you don't remember your username or password, you can reset it by following the instructions on this page.

3. Choose Account Name Change

Under My Profile, select Account Name Change from the list of options on the left.

  • Enter your new Virgin Media email address and password. You'll be able to use this to manage all your services.
  • Click Submit Changes.

4. Click Update To Receive a Security Code

You will get a prompt to enter your security PIN. Enter the code you were sent in an SMS or by calling [insert contact number here].

Once you have entered this code, click on Update at the bottom of your screen to confirm that you want to change your account name.

5. Enter the Security Code

You can update your account name by entering the security code and pressing Submit. Then, use the fields at the bottom of this form to change your account name.

Ensure you enter the correct security code before pressing submit, as you can take no further action on this page if you do not enter it correctly.

6. Save Changes

Once you have entered your new details, click Save Changes to finish. You can also change your Virgin Mobile phone number or email address via My Profile.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Change My Account Name with Virgin Media?

Why does GetHuman Write How-to Guides for Virgin Media Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Media in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Change My Account Name with Virgin Media? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Virgin Media

Asked 2 years ago
Updated a year ago
Viewed 1,209,792 times
Virgin Media
Change my account name with Virgin Media
reset your account name with Virgin Media
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!