How Do I Change My Virgin Media Package?

Canceling your Virgin Media account can be a difficult decision, but it's not one that you have to make immediately. By giving yourself 30 days to decide whether or not you want to return, you can weigh all of your options. If you choose to cancel, remember you have the opportunity to reactivate within the 30-day window. Reach out to customer support when you experience any problem.

If you're looking for a way to change up your Virgin Media package, read on. There are many ways to do it but what's important is following the proper steps. Here is a breakdown of things.

How To Change Your Virgin Media Package

There may be a few reasons why you want to change your Virgin Media package. It could be that you're not happy with the value for money of your current package. It could be that you want more or fewer TV channels or you want a different set of add-ons such as Sky Sports.

Here are the steps to follow to change your package:

  1. Log In: To begin the process of changing your Virgin Media package, you first have to log in to MyVirginMedia. If you don't have an account yet, sign up here.
  2. Change Your Package: Once you've logged in, you will be presented with all of your account details, including the currently selected TV package. If you want to change your Virgin Media package, select the 'Change My Package' option under ADD-ONS. Ask customer support for guidance during the process if an issue arises.
  3. Choose Your New Package: After selecting the 'Change MyPackage' option, you'll see a list of all the TV and broadband packages that Virgin Media offers. Select your new package and then 'Select.'
  4. Confirm Your New Package: You will then confirm whether you're sure you want to select this package for your account. After ensuring that everything is correct, like 'Proceed' to change your Virgin Media package.
  5. New TV Channels: Once you have activated your new TV package, you will be asked whether you want to keep watching all of the channels currently available in your old package. If you're going to keep watching them, then select 'No Change.' If you want to make some changes, select 'Yes Change.'
  6. Recordings: If you choose to keep watching your old TV channels, you'll have to answer whether you still want to record them. Again, if you're going to keep them, select 'No Change.' If you're going to remove any recordings currently set up for these channels, choose 'Yes Change.'

Confirm Your ChangesBefore changing your TV package, making sure everything is correct. Once you have confirmed your changes, your new TV package will go live. If you want a completely different set of add-ons with a new TV package, then you can choose to remove any set-top boxes that your old package is using.

What If I Want To Change Other Expansions?

If you want to change any other expansions on your Virgin Media account, go to 'My Account,' which takes you back to the main page of MyVirginMedia. Once here, select 'Other Add Ons.' From here, you can change your landline, mobile, or broadband contract—contact customer support for guidance on the process.

What If I Want To Cancel My Virgin Media Account?

If you no longer want to use your Virgin Media package, you may wish to cancel it altogether. By balancing your account, you will 30 days free of charge to decide whether to return. To cancel your account, go to 'My Account, and then select 'Cancel My Account.

If you decide to return to Virgin Media in these 30 days, you can log into your account and reactivate it within the 30-day window. It allows you time to think things through before making any hasty decisions.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Change My Virgin Media Package?

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Changing my Virgin Media package
How do I change my Virgin Media package?
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