How Do I Cancel My Virgin Media Order?

Cancelling your order with Virgin Media is relatively easy. If you have the relevant account information and a list of reasons why you would like to cancel your account, withdrawing should take no more than a few minutes over the phone. It's essential to seek guidance from the customer support team when you experience any problems.

If you've recently placed an order with Virgin Media but have since changed your mind, you may be wondering how to cancel your order. Here is a guide on how cancel.

Contact Virgin Media Customer Service

If you've just placed an order for your new Virgin Media services but have since had a change of heart, you can cancel your order by calling the leading customer service number at 0843 557 3854. This will be free to contact from landlines and mobile phones.

You may find it easier to have all the necessary information ready for when you call. That way, everything can be prepared while the customer service advisor is on the line. Try to have your account number and name ready when calling. If you do not know this information, it should be possible to find from a recent confirmation email or letter sent to you with all the necessary account details.

Explain That You Would Like to Cancel Your Order

When calling Virgin Media's customer service line, you will be asked why you wish to cancel your order. Be clear and concise when explaining this to the agent you speak with. They may ask for proof of identification if someone else has taken the phone call without the owner's consent or knowledge. It is part of standard procedure when cancelling any order.

The customer service advisor will record that you wish to cancel your order. After explaining that you would like to cancel your order, the customer service advisor will ask why. Be sure to let them know if their staff gave you incorrect information or made the whole process complicated and frustrating. If you feel this way, be sure to explain what their team did or said that has made you so disgruntled.

Make Sure Your Reasons Are Clear

When speaking to Virgin Media's customer service advisor, be sure to make your reasons for cancelling clear. This will help to ensure that the process goes as smoothly as possible. If you are unclear about anything or have any questions, be sure to ask the advisor before ending the call. They will be more than happy to assist you.

Making Sure Everything Has Been Cancelled

Once your reasons are understandable, you will need to confirm the cancellation of the services. The customer service advisor should then inform you that the cancellation process has begun and will take two working days to complete.

At this point, you may also be told if any charges are applicable for cancelling the order. When speaking to customer service, be sure to ask whether any charges are applicable for cancelling your order before ending the call again.

Give Them Your Order Number and Account Details

Customer service advisors will need your order number and account details. It's important to remember that you'll be asked for this information, so they can cancel your account correctly after the owner has canceled it. All too often, people give out false information when attempting to cancel their Virgin Media accounts, resulting in lost time and money on both sides.

Wait for Confirmation That Your Order has Been Cancelled

After you have spoken with a customer service advisor and explained that you would like to cancel your order, it's essential to wait for confirmation that your request has been actioned. This is usually an email or letter sent to you after the call is completed.

The email or letter will include all relevant account information, including your account number, name and contact information. If you do not receive this within a few days of cancelling your order, be sure to reach out to Virgin Media again.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Cancel My Virgin Media Order?

Why does GetHuman Write How-to Guides for Virgin Media Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Media in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Virgin Media Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Virgin Media

Asked 2 years ago
Updated 2 years ago
Viewed 334,805 times
Virgin Media
Cancelling my Virgin Media order
How do I cancel my Virgin Media order?
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!