Virgin Media Customer Service

Ways to contact Virgin Media and solve common issues

Use Virgin Media's Phone Number

Virgin Media's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Virgin Media

Contacting Virgin Media customer support

Below you can compare and contrast the 6 ways to contact Virgin Media by looking at which ones are the fastest and which ones other customers recommend the most for solving Virgin Media customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Virgin Media across the following channels: Phone, Chat, Web.

Phone number / contactWaitVotes
0845 4541111
Customer Service
3 mins119
Live Chat at
Customer Service
21 mins184
01256 752 0002
Customer Service
3 mins181
Customer Service
82 mins262
Customer Service
2 mins346
Online Help at
Customer Service
< 2 hrs387

Virgin Media: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Virgin Media.
There's more!
Click below to show 1 more questions, answers, and complete guides to common Virgin Media customer support problem.

Recent reasons customers contacted Virgin Media:

Need to find another package as current one's contract is up and new fee is too expensive
Elderly parent can't get help with landlines issue
A large reel of Virgin Broadband Cable has been dumped on the grass outside of my home...
I have a new Virgin box which ive tried to install from *nd September, but wi fi wont c...
i have been trying to report my landline is not working .it is very iportant that this...
When I log into Sky Sports, it says device limit reached. I'm part of Virgin tv go. Whe...
The WIFI doesn't work till two nights ago
My email address won’t register on virgin media
Green exchange box is broken, has been for ** weeks, team came out and put barriers aro...
I need a technician to come out and set up my *** box
Cannot access our virgin media. The email address you have is no longer accessible. Als...
Email I prepared (but cannot send!):**Hello*Account no. **********Today I agreed to a n...
Can't use tv go as device limit reached and cant delete any device
Why as my bill gone up this month to £**.
My land line rings only * times before going into voicemail. I am too old and slow to g...
More customer issues

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Does GetHuman work with Virgin Media?

GetHuman does not work with Virgin Media's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Virgin Media at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Virgin Media's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Virgin Media at a Glance

Virgin Media has 1 chat option
Virgin Media has no customer email
Virgin Media has 1 help forum
Virgin Media has no twitter handle
Virgin Media has no facebook page
Contact information overview

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