Virgin Media Customer Service Phone Number

01616630021
Hold time now: 140 mins (avg 100)
Best time to call: 3:15pm
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Menu options. Quick pick up.
This is not the most popular Virgin Media phone number (it's ranked #3). Most customers call 0845 4541111 for support: Click here for best option

Other customers got on the phone recently because:

I wish to downsize my virgin media bundle by cancelling T.V. But keeping telephone and...
I need help paying my bill. I can only pay £*** towards my bill but I need the service...
I have been paying for the Virgin Broadband ***M package for the last * years. We have...
Hi,*Acc No: **********Area ref ****I have received notification of the end of my origin...
My TiVo box in my lounge as gone off and will not switch back on
I wish to cancel my contract as I am not prepared to pay £** a month increase as I am...
Moved to new property, ordered home kit with hub *.*. The hub isn't finding a connectio...
I had my broadband and phone fixed today. Unfortunately I didnt get to enjoy your servi...
I changed my package yesterday, the guy said he had knocked £** off my package but left...
Got a automated call to say my Internet was going off because there is a problem with m...
Intermittent broadband.wauted on phone * hr * mins and cordlessphone ran out ofcharge.
Virgin Media**I am unable to sign in and find or change the password. The web links se...
Hi I have new virgin media customer I have yesterday collect my box I have set broadban...
I am moving house and would like to move my services to my new address

Help me with my issue

Virgin Media Customer Service Phone Number 01616630021 - Info & Statistics

Phone number to dial01616630021
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3:15pm
Navigate phone maze to a humanMenu options. Quick pick up.
Average wait100
Current wait140
Rank (among phone numbers)3
Rank (overall)4
Alternate methodsphone or chat or web
Quality of communication91%
Quality of help84%
Customer votes494
Best phone number0845 4541111
Information last updatedSat Jan 23 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Virgin Media's 01616630021 Customer Service Number

This Virgin Media phone number is ranked #3 out of 4 because 10,914 Virgin Media customers tried our tools and information and gave us feedback after they called. The reason customers call 01616630021 is to reach the Virgin Media Customer Service department for problems like Delivery problem, Cancel subscription, Complaint. As far as we can tell, Virgin Media has call center locations in null and you can call during their open hours 24 hours, 7 days. Virgin Media has 4 phone numbers and 6 different ways to get customer help. We've compiled information about 01616630021 and ways to call or contact Virgin Media with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Virgin Media

Calling Virgin Media at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 01616630021. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Virgin Media Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Virgin Media Once on the phone with Virgin Media's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Virgin Media in General

While 01616630021 is Virgin Media's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 0845 4541111 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Virgin Media help by calling them, is that other customers give their customer support at this number a 91% score for their communication skills and a 84% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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