UPS Live Chat

How to chat with UPS by GetHuman

Live Chat with UPS Agents
https://ups6.custhelp.com/app/other/
Online chat for shipping.
Current Wait: 3 mins (avg 3)
Hours: Mon-Fri 8am-8pm EST
Why did you want to chat with UPS?
Chat topic: Change delivery addressChat topic: Make a shipmentChat topic: ComplaintChat topic: Lost packageChat topic: Track a packageWant to chat for a different reason

UPS Live Support Statistics

Live chat starting point
https://ups6.custhelp.com/app/other/
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Mon-Fri 8am-8pm EST
Best time to chat
9am
Average wait
3
Current wait
3
Rank (overall)
2
Alternate methods
phone or chat or facebook or email or web or twitter
Quality of communication
52%
Quality of help
59%
Customer votes
42,636
Information last updated
Mon Sep 17 2018 10:00:00 GMT+0000 (UTC)
Best phone number
800-742-5877

Chatting with UPS Customer Service

Live chat with UPS by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with UPS about. We can usually help ensure a better outcome. This is the best way to live chat with UPS because 157,950 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case UPS usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://ups6.custhelp.com/app/other/ are used to handling Change delivery address, Make a shipment, Complaint, Lost package, Track a package and other customer service issues. When you chat with UPS agents, they are most likely chatting with you from their call center located in Michigan. Live chat is rarely available 24/7, and this department is open Mon-Fri 8am-8pm EST. It's hard to tell if companies like UPS offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting UPS with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting UPS

While UPS does offer live chat as a way to get help, they also have a phone number. In total, there are 12 ways to get in touch with them. The best phone number for UPS is their 800-742-5877 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact UPS? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

UPS Contact Info

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