UPS Live Chat

How to chat with UPS by GetHuman

https://www.ups.com/us/en/help-support-center.page?
Live Chat with UPS Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 3 minutes.
  • Current estimated wait time for an agent to join your chat window is 3 mins.
Despite the fact that UPS has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

I just need the orientation interview number I was sent by UPS along with the reviewer link
Package address corrected
Notified of attempted delivery - I was HOME. No yellow slip as computer voice said the...
Package attempted delivery... I WAS HOME. No "yellow slip" that the automated voice ta...
i had my apartment unit corrected on a package and it has one day air yet its been pend...
I have a package that’s been in the same place for a about a week now, I need updates o...
I want to know when my package will be delivered. *Z****************
My packages are being left on my door steps between my flower pots and my Christmas dec...
When ever my packages are being delivered they are leaving them on my steps. My porch h...
Need to get tracking update
Package says delivered , but it was not received and I have an email confirmation sayin...
Package delivered to wrong address, left outside all night, package damaged, items miss...
I'd like to report a store that's not following corporate guidelines
Package delivered to very wrong address, left outside all night in the cold, box and pr...
Help me with my issue

UPS Live Support Statistics

Live chat starting pointhttps://www.ups.com/us/en/help-support-center.page?
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat9am
Average wait3
Current wait3
Rank (overall)3
Alternate methodsphone or chat or facebook or email or web or twitter
Quality of communication52%
Quality of help59%
Customer votes42,636
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-742-5877

Chatting with UPS Customer Service

Live chat with UPS by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with UPS about. We can usually help ensure a better outcome. This is the best way to live chat with UPS because 157,950 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case UPS usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.ups.com/us/en/help-support-center.page? are used to handling Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue and other customer service issues. When you chat with UPS agents, they are most likely chatting with you from their call center located in Michigan. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like UPS offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting UPS with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting UPS

While UPS does offer live chat as a way to get help, they also have a phone number. In total, there are 15 ways to get in touch with them. The best phone number for UPS is their 800-742-5877 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact UPS? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are UPS and GetHuman affiliated?

GetHuman and UPS have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

UPS Contact Info

Information that GetHuman and its users have gathered about how to best reach UPS
UPS Phone NumberMore UPS Contact Info

Which Companies Offer Chat-based Customer Service?

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!