UPS Live Chat

How to chat with UPS by GetHuman

Live Chat with UPS Agents
https://ups6.custhelp.com/app/other/
Current Wait: 3 mins (avg 3)
Hours: Mon-Fri 8am-8pm EST
Online chat for shipping.
Why did you want to chat with UPS?

Topics from recent customer chat windows

My amazon package was placed on hold. Tracking ID: ************************I can be rea...
Our package was not delivered. *Tracking number is **ZF**W*************Can you help?*Mike
My merchandise was sent to Brooklyn but supposed to be sent to staten island
why wasn't my package delivered today?
I would like to void an UPS return shipping label and see if I can get a refund.
I received a pay check from you guys and my name was spelled wrong not sure who to contact
i didnt get my package
Trying to reach you about a delivery can't get system to understand my tracking number...
My order wasn’t delivered.
You say my address is incorrect but usps, fedex, dhl, and amazon have no problem locati...
Amazon package says received yesterday but nothing has arrived to our location.
Phone number to report a ups store employee
If I don’t have a PO Box, can I get my package delivered to the post office near me bec...
Tracking number on my envelope does not have a. Z code to start.. It is **** *** ****..
Help me with my issue

UPS Live Support Statistics

Live chat starting point
https://ups6.custhelp.com/app/other/
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Mon-Fri 8am-8pm EST
Best time to chat
3:15pm
Average wait
3
Current wait
3
Rank (overall)
2
Alternate methods
phone or chat or facebook or email or web or twitter
Quality of communication
57%
Quality of help
54%
Customer votes
42,632
Information last updated
Wed Feb 19 2020 10:00:00 GMT+0000 (UTC)
Best phone number
800-742-5877

Chatting with UPS Customer Service

Live chat with UPS by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with UPS about. We can usually help ensure a better outcome. This is the best way to live chat with UPS because 157,950 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case UPS usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://ups6.custhelp.com/app/other/ are used to handling Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue and other customer service issues. When you chat with UPS agents, they are most likely chatting with you from their call center located in Michigan. Live chat is rarely available 24/7, and this department is open Mon-Fri 8am-8pm EST. It's hard to tell if companies like UPS offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting UPS with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting UPS

While UPS does offer live chat as a way to get help, they also have a phone number. In total, there are 12 ways to get in touch with them. The best phone number for UPS is their 800-742-5877 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact UPS? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are UPS and GetHuman affiliated?

GetHuman and UPS have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

UPS Contact Info

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