UPS Live Chat

How to chat with UPS by GetHuman

Live Chat with UPS Agents
Current Wait: 3 mins (avg 3)
Hours: Mon-Fri 8am-8pm EST
Online chat for shipping.
Why did you want to chat with UPS?

Topics from recent customer chat windows

Package that got shipped on the **th made it to a UPS facility on the **th, and says it...
Tracking a missing package that got lost in transit. USPS says they never received a pa...
Package delayed due to severe weather but there is no more severe weather in my locatio...
Tracking *ZR***R*********** My UPS driver never made a second delivery attempt & deliv...
I ordered a ps* but my doorbell is not working. Questions regarding that
UPS Surepost was unable to deliver my package.*UPS Surepost was unable to deliver my pa...
never got package been waiting a week for delivery says out for delivery and
My package was left by a public door. I live in an apartment.
I signed up for UPS my choice and I've forgot both my user I.D. and password. I need h...
I’d like to know where my package is I am tracking it and I have been sent some cheese...
I like to Talk tosomeone about in notice number **** **** ****.*A package was left iIn...
Package says delivered but was never delivered
Got a email said my package was delivered but it was not help please
UPS delivered someone else's package to us
Help me with my issue

UPS Live Support Statistics

Live chat starting point
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Fri 8am-8pm EST
Best time to chat10:45am
Average wait3
Current wait3
Rank (overall)2
Alternate methodsphone or chat or facebook or email or web or twitter
Quality of communication55%
Quality of help56%
Customer votes42,633
Information last updatedSat Feb 27 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-742-5877

Chatting with UPS Customer Service

Live chat with UPS by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with UPS about. We can usually help ensure a better outcome. This is the best way to live chat with UPS because 157,950 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case UPS usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Track a Package, Lost Package, Change Delivery Address, Missing Delivery, Delivery Issue and other customer service issues. When you chat with UPS agents, they are most likely chatting with you from their call center located in Michigan. Live chat is rarely available 24/7, and this department is open Mon-Fri 8am-8pm EST. It's hard to tell if companies like UPS offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting UPS with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting UPS

While UPS does offer live chat as a way to get help, they also have a phone number. In total, there are 12 ways to get in touch with them. The best phone number for UPS is their 800-742-5877 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact UPS? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are UPS and GetHuman affiliated?

GetHuman and UPS have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

UPS Contact Info

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