Macy's Live Chat

How to chat with Macy's by GetHuman

Live Chat with Macy's Agents
https://www.macys.com/chat.ognc?Chat=Sales&cm_sp=
Current Wait: 3 mins (avg 2)
Hours: Mon-Fri 9am-9pm, Sat 9am-7pm, Sun 11am-7pm EST
Best alternative
Why did you want to chat with Macy's?
Chat topic: Refund orderChat topic: Missing orderChat topic: Return orderChat topic: Technical supportWant to chat for a different reason

Macy's Live Support Statistics

Live chat starting point
https://www.macys.com/chat.ognc?Chat=Sales&cm_sp=
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Mon-Fri 9am-9pm, Sat 9am-7pm, Sun 11am-7pm EST
Best time to chat
10:15am
Average wait
2
Current wait
3
Rank (overall)
3
Alternate methods
phone or chat or email or web or facebook or twitter
Quality of communication
65%
Quality of help
79%
Customer votes
70,957
Information last updated
Tue Apr 17 2018 08:00:00 GMT+0000 (UTC)
Best phone number
800-289-6229

Chatting with Macy's Customer Service

Live chat with Macy's by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Macy's about. We can usually help ensure a better outcome. This is the best way to live chat with Macy's because 55,422 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Macy's usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.macys.com/chat.ognc?Chat=Sales&cm_sp= are used to handling Refund order, Missing order, Return order, Technical support and other customer service issues. When you chat with Macy's agents, they are most likely chatting with you from their call center located in MIssouri. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-9pm, Sat 9am-7pm, Sun 11am-7pm EST. It's hard to tell if companies like Macy's offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Macy's with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Macy's

While Macy's does offer live chat as a way to get help, they also have a phone number. In total, there are 10 ways to get in touch with them. The best phone number for Macy's is their 800-289-6229 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Macy's? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Macy's Contact Info

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