Macy's Live Chat

Live Chat
Customer Service
Support agent hours
Mon-Fri 9am-9pm, Sat 9am-7pm, Sun 11am-7pm EST
Tools available below
When live-chatting Macy's
Online customer service chat

Macy's chat agents are asleep

It's now outside the hours that the Macy's live chat center is open. Here is what you can do:
Hand it over to us
Instead of having to come back when they open, let us handle your issue for you and be done with it.
We guide you
Get a step-by-step guide for your problem, be ready when they open again.
Alert you when they open
We send you a note when they open reminding you their phone number, tips and shortcuts.

Live chat with Macy's

Ready to chat? Tap or click the link below and follow the instructions.
Tap or click to chat
Tap or click here to chat (https://www.macys.com/chat.ognc?Chat=Sales&cm_sp=); Online customer service chat

Why are you trying to chat with Macy's?

Before starting, or while waiting for the chat agent to write back, see if we have a how-to guide for your issue. We'll write one for you, too.
How do I get a price adjustment?
Not seeing your issue? Ask us.

Best Macy's toll-free numbers and support

This is the best live chat for Macy's, but it's the #3 way to contact them overall according to 691536 GetHuman users.Here are the best.
800-289-6229
Customer Service
888-257-5949
Consumer Product Safety Commission
800-264-0069
Customer Service
212-494-3000
Corporate Offices
customerservice@macys.com
Customer Service
877-887-8781
Executive Customer Service
Compare contact info
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