Mon-Fri 9am-9pm, Sat 9am-7pm, Sun 11am-7pm ESTOpen
Online customer service chat
Our experts can also chat with Macy's on your behalf to resolve your issue:
Tips before you chat with Macy's
We catalog the best ways through tough customer service issues. We may be able to tell you the right questions to ask or things to say. Before you start live chatting an Macy's Amazon rep, write below why you are contacting them.
Popular examples of why customers try to chat online with Macy's reps:
If you're already in a chat conversation with a rep from Macy's and aren't getting anywhere, you might want to have one of our pros take a shot on your behalf. Or you can write a review to share with other customers.