Citibank Live Chat

How to chat with Citibank by GetHuman

https://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsBanking
Live Chat with Citibank Agents
  • Chat is available 5am-11pm CST.
  • The average wait time (for agents to join) is 20 minutes.
  • Current estimated wait time for an agent to join your chat window is 24 mins.
Despite the fact that Citibank has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

I am so disappointed with Citibank. I got approved for a AA Advantage promotion back in...
I need to speak about my checking account which is currently over drafted due to an onl...
What do I need to bring I want to transfer Edd Bank of America money how can I transfer?
I keep getting calls about a Citi credit bill but I'm certain I do not have a Citi cred...
Print wire telex of a past transaction and send to my email.
please explain why my ledger balance is $***.** and my available balance is $*.**. I wo...
I need to talk about a debit card transaction on October **th for $**.**. I had a tort...
Need help getting rewards from Citibank points the app does
Need help getting rewards from Citibank points
Want tel no. to talk to live representative
One of my cards is not showing up in the citi dashboard.
Help me with my issue

Citibank Live Support Statistics

Live chat starting pointhttps://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsBanking
Department you chat withCustomer Service
Chat center hours5am-11pm CST
Best time to chat1:30pm
Average wait20
Current wait24
Rank (overall)5
Alternate methodsphone or web or chat or twitter
Quality of communication77%
Quality of help73%
Customer votes23,167
Information last updatedMon Feb 26 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-950-5114

Chatting with Citibank Customer Service

Live chat with Citibank by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Citibank about. We can usually help ensure a better outcome. This is the best way to live chat with Citibank because 93,786 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Citibank usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsBanking are used to handling Dispute a Charge, Replacement Card, Get Banking Help, Account Access, Make a Payment and other customer service issues. When you chat with Citibank agents, they are most likely chatting with you from their call center located in Texas or Missouri or Virginia or Kentucky. Live chat is rarely available 24/7, and this department is open 5am-11pm CST. It's hard to tell if companies like Citibank offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Citibank with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Citibank

While Citibank does offer live chat as a way to get help, they also have a phone number. In total, there are 10 ways to get in touch with them. The best phone number for Citibank is their 800-950-5114 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Citibank? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Citibank and GetHuman affiliated?

GetHuman and Citibank have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Citibank Contact Info

Information that GetHuman and its users have gathered about how to best reach Citibank
Citibank Phone NumberMore Citibank Contact Info

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