Citibank Live Chat

How to chat with Citibank by GetHuman

Live Chat with Citibank Agents
https://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsBanking
On the right side of the page, click the Sign On link above Let's Talk. Fill in your user name and password, then click the Sign On button. Once logged in, click the Live Chat button.
Current Wait: 33 mins (avg 20)
Hours: 5am-11pm CST
Why did you want to chat with Citibank?
Chat topic: ComplaintChat topic: Dispute or challenge chargeChat topic: Account issueChat topic: Technical or service issueChat topic: Cancel or change accountWant to chat for a different reason

Citibank Live Support Statistics

Live chat starting point
https://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsBanking
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
5am-11pm CST
Best time to chat
3:15pm
Average wait
20
Current wait
33
Rank (overall)
4
Alternate methods
phone or web or chat or twitter
Quality of communication
78%
Quality of help
72%
Customer votes
23,166
Information last updated
Sun Jul 15 2018 08:00:00 GMT+0000 (UTC)
Best phone number
800-374-9700

Chatting with Citibank Customer Service

Live chat with Citibank by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Citibank about. We can usually help ensure a better outcome. This is the best way to live chat with Citibank because 93,786 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Citibank usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsBanking are used to handling Complaint, Dispute or challenge charge, Account issue, Technical or service issue, Cancel or change account and other customer service issues. When you chat with Citibank agents, they are most likely chatting with you from their call center located in Texas or Missouri or Virginia or Kentucky. Live chat is rarely available 24/7, and this department is open 5am-11pm CST. It's hard to tell if companies like Citibank offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Citibank with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Citibank

While Citibank does offer live chat as a way to get help, they also have a phone number. In total, there are 10 ways to get in touch with them. The best phone number for Citibank is their 800-374-9700 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Citibank? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Citibank Contact Info

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