Citibank Live Chat

How to chat with Citibank by GetHuman

Current Wait: 32 mins (avg 20)
Hours: 5am-11pm CST
On the right side of the page, click the Sign On link above Let's Talk. Fill in your user name and password, then click the Sign On button. Once logged in, click the Live Chat button.
Why did you want to chat with Citibank?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

My name is Brandon Miller and my Citibank debit card was frozen for suspicious transact...
I was scammed and frauded yesterday by a natiowide scam where callers are posing as us...
I'm a Citigroup account holder and affiliate. First time purchasing a home. I'm in need...
I need to unlock my account
My name is Pauleen Cooper I have recently become POA of my father Marion Raymond Scudde...
What is my account type? Why am I getting a monthly bank fee
I need Chinese translation
Recently changed my phone number. Old number is still under my account profile. I can't...
How do I get email citi bank ?
I would like to verify a check that I believe maybe fraud
I have been a Citibank customer for over ** years. When I was ** years old Citibank was...
Along with my Costco statement, you sent me a FACTS page saying that to limit your shar...
I need to discuss a returned check transaction.
can not register a *nd citicard. Says already registered, but doesn't recognize. THen w...
Help me with my issue

Citibank Live Support Statistics

Live chat starting pointhttps://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsBanking
Call-back availableNO
Department you chat withCustomer Service
Chat center hours5am-11pm CST
Best time to chat2:45pm
Average wait20
Current wait32
Rank (overall)4
Alternate methodsphone or web or chat or twitter
Quality of communication76%
Quality of help74%
Customer votes23,168
Information last updatedFri May 20 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-374-9700

Chatting with Citibank Customer Service

Live chat with Citibank by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Citibank about. We can usually help ensure a better outcome. This is the best way to live chat with Citibank because 93,786 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Citibank usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsBanking are used to handling Get Banking Help, Dispute a Charge, Replacement Card, Make a Payment, Account Access and other customer service issues. When you chat with Citibank agents, they are most likely chatting with you from their call center located in Texas or Missouri or Virginia or Kentucky. Live chat is rarely available 24/7, and this department is open 5am-11pm CST. It's hard to tell if companies like Citibank offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Citibank with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Citibank

While Citibank does offer live chat as a way to get help, they also have a phone number. In total, there are 10 ways to get in touch with them. The best phone number for Citibank is their 800-374-9700 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Citibank? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Citibank and GetHuman affiliated?

GetHuman and Citibank have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Citibank Contact Info

Information that GetHuman and its users have gathered about how to best reach Citibank
Citibank Live Chat

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