Citibank Live Chat

How to chat with Citibank by GetHuman

Current Wait: 22 mins (avg 20)
Hours: 5am-11pm CST
On the right side of the page, click the Sign On link above Let's Talk. Fill in your user name and password, then click the Sign On button. Once logged in, click the Live Chat button.
Why did you want to chat with Citibank?

Topics from recent customer chat windows

I need to set up payment arrangement plan for government travel card
my address has changed and my credit card is getting expired this April. So I am gettin...
I keep trying to get into my account but failing
Keep trying to get into my account but failing
need to get into account
need to be able to access my account
I wanted to check my account balance, but cannot open your website.
just want to know if I can get a temporary card until my debit arrives in the. mail
I haven't received a purchase using my citibank debit card ending in ****. I ordered i...
I received a notice yesterday from CITI dated January **, **** that stated that CITI st...
Bank statement send me
Need online form to apply for Citi credit card with ** months *%APR. I do not want to p...
Dear Sir,**My Name : Anil Kumar Singh*Credit number: ******************I can not under...
I received my new card today, downloaded the app and put in all the information for the...
Help me with my issue

Citibank Live Support Statistics

Live chat starting point
https://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsBanking
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
5am-11pm CST
Best time to chat
9:30am
Average wait
20
Current wait
22
Rank (overall)
4
Alternate methods
phone or web or chat or twitter
Quality of communication
81%
Quality of help
69%
Customer votes
23,163
Information last updated
Thu Feb 20 2020 08:00:00 GMT+0000 (UTC)
Best phone number
800-374-9700

Chatting with Citibank Customer Service

Live chat with Citibank by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Citibank about. We can usually help ensure a better outcome. This is the best way to live chat with Citibank because 93,786 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Citibank usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsBanking are used to handling Dispute a Charge, Replacement Card, Get Banking Help, Account Access, Make a Payment and other customer service issues. When you chat with Citibank agents, they are most likely chatting with you from their call center located in Texas or Missouri or Virginia or Kentucky. Live chat is rarely available 24/7, and this department is open 5am-11pm CST. It's hard to tell if companies like Citibank offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Citibank with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Citibank

While Citibank does offer live chat as a way to get help, they also have a phone number. In total, there are 10 ways to get in touch with them. The best phone number for Citibank is their 800-374-9700 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Citibank? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Citibank and GetHuman affiliated?

GetHuman and Citibank have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Citibank Contact Info

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