Better Business Bureau Customer Service Issues

I visited SMILESWEST located at [redacted] Sepulveda Blvd., Mission Hills, CA. A second opinion revealed they performed unnecessary dental procedures and overcharged me double or even triple the standard rates. They did not honor my Medicare plan, leaving me with thousands of dollars in charges. Regrettably, I didn't check Yelp beforehand, where I would have seen numerous negative reviews mirroring my experience. Businesses like this should not exploit seniors who cannot afford unnecessary expenses due to dental fraud. Action should be taken to prevent them from deceiving others. Thank you.

I recently filed a complaint regarding excessive charges for dental services at SMILESWEST, [redacted] Sepulveda Blvd., Mission Hills, CA. My second opinion dentist revealed I was overprescribed and overcharged double or triple the usual rates. I am seeking a refund of half of the $4,[redacted] overcharge. As a senior on Medicare, they declined my plan and capitalized on the situation. Contact me at brickandwalter@[redacted] or [redacted] to discuss further. Regrettably, I missed checking Yelp, where others shared similar negative experiences. They rushed through treatments and provided unnecessary services. My second opinion reaffirmed their dishonesty in diagnosis. I request assistance in recovering a portion of my expenses incurred. Thank you.

I have reached out to Amazon numerous times regarding a package that was not picked up as specified. The UPS driver was only able to take one package due to a frozen shed door, even though I had three packages waiting. To my dismay, the item I wanted to return was missing from the shed, indicating that someone might have taken it. Amazon's initial response was for me to track down the missing package. When I called again, I spoke with Vicky, who unfortunately was unable to provide further assistance or locate the package. Vicky mentioned that she couldn't disclose her last name and abruptly ended the call, which I believe is against protocol. I am left without any information on the whereabouts of my package.

I live in California and recently bought a [redacted] Chevy Blazer in Las Vegas. However, upon receiving the vehicle, I discovered it doesn't match the description I was given. There is a long list of issues that make it far from "turn key road ready" as promised. This includes safety concerns and the misrepresentation of it being a 3/4 ton instead of a 1/2 ton. The seller, who doesn't have a dealer's license, has sold numerous other vehicles this year without properly registering them. The Blazer I purchased hasn't been registered since 4/[redacted], and I paid $45,[redacted] for a vehicle that can't be registered due to lacking smog capabilities, on top of $[redacted].00 in registration fees. I have tried contacting both the seller and the brother-in-law at Delta Auto where the vehicle was stored, but haven't received any response. Any advice on how to proceed would be greatly appreciated.

I have encountered an issue at work and believe I was unjustly fired for revealing concerns about a major oil company. I am taking legal action against them. The HR department, specifically one individual, has been treating me unprofessionally, ignoring me, and withholding information. Despite requesting certain files, I have been told I cannot access them, which I know is incorrect. When I mentioned legal action, their behavior shifted drastically, ignoring me and transferring me to another department. I want to lodge a complaint against the person in HR, conveying that their conduct is unacceptable and unprofessional. This abuse of authority needs to be addressed, and I want this individual to be aware of my complaint and advised to change their behavior. Feedback from others about this individual's behavior aligns with my experience.

On 11/22/21, I made 4 payments to Langley FCU and mistakenly provided incorrect account information. Unfortunately, the money wasn't deducted until 11/29/21, leading my other bank account to be overdrawn 12 times without any alert or notification. It seems the bank employee manually entered the numbers incorrectly, causing more withdrawals than authorized. Despite only allowing 4 payments, they denied refunding the extra drafts when I inquired. After expressing my frustration and involving my boyfriend, who was contacted without consent, I was finally connected to a previously non-existent supervisor who agreed to reimburse the unauthorized deductions. Following this, two payments were debited successfully, but the last two were mishandled, and the bank couldn't locate my loan. Subsequent attempts to resolve this led to misinformation and difficulty in obtaining a payoff letter. Now, a month later, I'm being sent collection notices despite having received a Paid In Full Letter and my car title without any indication of outstanding payments. Langley's misleading information on dates and lack of communication are troubling, making it challenging to address the situation. Their unresponsiveness and potential misconduct, as seen in numerous customer complaints, paint a concerning picture of their practices. The repeated errors, threats of repossession, and lack of cooperation have led me to seek legal counsel, although the process appears daunting considering the bank's questionable tactics. Overall, the experience with Langley FCU has been frustrating, and I aim to hold them accountable for their actions to prevent further harm to customers.

I purchased blinds and balances for two kitchen windows on February 7, [redacted]. While the blinds and one balance were installed on February 28, I am still missing one balance for my kitchen window. Despite reaching out to Lowes installers and contacting the store's customer service, I have yet to resolve this issue. Recently, I received a bill for $[redacted].66, but I do not believe I should have to pay it until the missing balance is provided. As a widow without assistance, I would appreciate any help with this matter. I bought 2 blinds and 2 balances at Lowes in Whitehall, PA. Although I received 2 blinds, only 1 balance was included in the delivery on February 28. Following communication with Lowes installers and store staff, I have encountered difficulties in obtaining the missing balance from the manufacturers. Despite being instructed to seek legal assistance by Lowes customer service, I do not think I should be charged $[redacted].66 until the balance for my kitchen window is resolved. Being a widow without help, I am struggling to address this situation.

I recently received an email titled "Windows Defender Order" indicating I purchased a firewall for $[redacted].99, which I did not do. Some details from the invoice include: - Customer Id: [redacted] - Invoice Id: MS-[redacted]77 - Email: [redacted] - Invoice Date: 22nd March [redacted] If this purchase is unauthorized or you wish to cancel, please contact customer service. You can reach out within 48 hours of receiving the invoice for a full refund. Contact the customer service representative at +1[redacted]. Upon calling, I was informed that my bank account was compromised. The individual on the phone requested I buy two $[redacted] Best Buy gift cards, and even deposited $3,[redacted] into my account. Fortunately, I did not proceed with the gift card purchase after the manager confirmed it was a scam.

As a personal care attendant working for an elderly man and a disabled woman, I have been diligently faxing my timesheets every two weeks on a Saturday to ensure payment on the following Wednesday. Since the company took on additional clients, my pay has been incorrect, leaving me unable to cover my expenses. I feel frustrated that I am facing financial difficulties due to their errors. Tempus Unlimited must address these issues promptly to support employees like me who are dedicated to their clients. Despite my commitment to my work and willingness to go the extra mile, I am not being compensated accurately. This situation is putting me in a tough spot as I rely on this income to pay my bills, which are now at risk of falling behind. I hope that Tempus Unlimited can rectify these payment discrepancies and prevent further inconveniences for their staff.

Subject: Urgent Appliance Repair Needed Mr. Tibbens, I am writing this email to address the ongoing issues with my appliances and the lack of response from American Home Shield. My attempts to contact [redacted] have been futile, and the customer service experience over the phone has been frustrating due to background noise and language barriers. On March 24th, Apex Television was assigned to repair my non-functioning electric dryer and refrigerator. However, multiple scheduled appointments were missed without any communication, leading to a significant loss of wages on my end. The technician who finally arrived on April 27th was unable to fix the issues with the appliances. Despite follow-up calls, the situation remains unresolved as Apex Television is currently closed due to unforeseen circumstances. I am currently renting a refrigerator while waiting for repairs, and the dryer emits a concerning burning smell. Given my long-standing relationship with AHS, dating back 9 years, I am deeply disappointed by the lack of timely and efficient service. I am requesting a refund of my deposit as the repairs have not been completed satisfactorily. The communication barriers with your representatives make it challenging to address these issues effectively. I hope to receive a prompt resolution to this matter. Sincerely, Charles and Michele Williams

I am seeking information regarding the sugars added to the vanilla superprotein by Orgain. Despite multiple attempts to contact them through various means, I have not received a response. I have reached out to the Better Business Bureau for assistance. If Orgain could provide an email address, I can forward my previous messages for reference. My aim is to get clarification on the ingredients used. Thank you.

Hello, my name is Jameisha Tucker, and I recently had a distressing experience at WellNow on Thompson Rd. in Syracuse, NY. I visited on May 5, [redacted], for a Pap smear test due to personal reasons. Unfortunately, the front desk receptionist breached my HIPAA Rights by revealing someone else's test results to me in a room full of people, mistaking me for another patient. This was very embarrassing and unprofessional. Despite seeking resolution from the supervisor, I was met with further disrespect and unhelpfulness. After consulting with the health department for guidance, I attempted to obtain information about the incident but was met with resistance from WellNow. The lack of cooperation and professionalism exhibited by the staff was disappointing. I am seeking assistance in addressing this issue as the ownership of Syracuse and Rochester locations is intertwined, making it challenging to escalate my concerns. Your support in rectifying this situation would be greatly appreciated. Thank you, Jameisha Tucker

I hired Green Planet to help with a flood issue at my house. Unfortunately, the workers caused damage and disturbances. After charging me $15,[redacted] for storing my furniture, upon return, they scratched my new flooring by dragging items. Moreover, the electrical system was compromised due to cut wires and broken light fixtures. They also left holes in the walls, damaged the driveway, and left a mess of bottles and trash behind. The driveway is now stained with oil leaks and cigarette butts.

Hello, I am writing to you from Jordan regarding an issue with my recent order from GM Parts Direct. After receiving a confirmation email with parts numbers, I encountered problems upon the shipment's arrival in Jordan. There were no necessary documents or purchase invoices for customs clearance, despite multiple requests to the company. Eventually, I managed to clear the items through customs but was surprised to discover that the shipment contained the wrong parts, belonging to another individual with labels from March [redacted]. I have contacted the company numerous times to address the issue and requested a correction or a refund, but they have not responded. I am concerned about being a victim of fraud as they have my money and I have incorrect items. Your assistance in resolving this matter would be greatly appreciated. Thank you, H.H.

I had a troublesome experience with my previous employer, Eggs Up Grill, situated at [redacted] Village Creek Drive in Boiling Springs, SC [redacted]. They have repeatedly failed to compensate me for the hours I worked. I visited the store to collect my paycheck only to discover it was incorrect after waiting three months post-termination. Despite assurances via text that it would be mailed, I am still awaiting payment. The manager, Katie S., has now blocked my number and avoids communication. The owner, Joe P., has not responded to my messages requesting his contact information or to return my calls.

I reached out to IQ Data International Inc. in June [redacted] regarding a $[redacted].42 fee for "Billback Waste, Water, and Sewage" from when I moved out of Valley Springs Apartments on 11/30/20. Despite living at my current address for 30 years with a record of updated information with the apartment manager, I never received the original bill. Speaking with IQ Data Rep, Dee Crowder, the amount has now increased to $[redacted].05 with a threat to impact my credit if not paid immediately. The apartment manager, Brandan Mendoza, mentioned that many similar cases occurred due to bills being sent to collections post Covid renters moratorium. After requesting the bill, it shows the fees were written off on 12/16/20, and I owe nothing. I possess evidence of the write-off and lack of billing. This situation has negatively affected both my and my daughter's credit reports. I am seeking advice on how to resolve this issue promptly. Thank you, E. Thompson.

I purchased 8 dining chairs from Davis Quality Furniture in Statesville, NC, but unfortunately, my experience was quite frustrating. After an initial promise of delivery in 2-3 weeks, there were multiple delays and excuses provided by Matt Davis. The reasons for the delays ranged from Covid-related issues to problems with the materials and delivery logistics. Throughout the process, Matt would make commitments only to break them, sometimes acting apologetic and polite while other times being threatening and abusive. This behavior culminated in him even threatening to involve the police if I continued contacting him. Ultimately, I had to give up and seek a refund from Visa. Looking into other reviews, it seems like I was not the only one facing such issues with this vendor. The quality of the merchandise delivered was often poor or incomplete, leading me to question if the items were ever in stock to begin with.

I need to file a complaint about Spectrum and AT&T DIRECTV. They repeatedly call my number nine or ten times a day, which is very frustrating. Despite pressing nine to be removed from the list, they call again just ten minutes later. This situation is unacceptable. Additionally, the Caller ID shows various unrelated names that do not correspond to Spectrum or AT&T DIRECTV, causing confusion about their identity.

I hired a pool company in Cedar Park to install a pool liner formerly known as Blue Bottom Pools, now Purex Pools of Cedar Park. I have used them in the past, and they usually do good work. However, this time they sent a crew that clearly didn't know what they were doing, resulting in wrinkles throughout the entire pool. They promised to come back and fix it but haven't shown up yet. There are so many wrinkles that the pool needs to be redone. I have visited their office and called them multiple times, but I just want my pool to be done correctly. I paid more money than usual due to material issues.

I recently had new locks installed on my front door due to issues with the deadbolt. Initially, they worked well, but recently, I've been experiencing difficulties with the deadbolt not turning properly. On top of that, the knob has become loose and needed to be screwed back on. This is concerning for me, especially as I live alone and value the security of my home. I have been trying to contact the individual who installed the locks, but have been experiencing delays in getting a response. I would greatly appreciate it if he could come and fix the issues with the lock promptly. Thank you.