How long does it take to resolve a complaint?

The time it takes to resolve a complaint can vary depending on various factors. The Better Business Bureau (BBB) acts as a neutral third party, facilitating communication between businesses and consumers to find a resolution. The duration of the resolution process can be influenced by factors such as the complexity of the complaint, the responsiveness of the involved parties, and the BBB's workload. In many cases, complaints are resolved within 30 days, but some may take longer. BBB strives to ensure prompt resolution but also emphasizes the importance of thorough investigation to reach a fair outcome. Consumers are encouraged to provide all relevant information and follow up with any requested documentation promptly to expedite the process.