Better Business Bureau Customer Service

Phone Number & Contact Info

Better Business Bureau's Best Phone Number

703-276-0100
Calls Customer Service·Most popular Better Business Bureau number
Q:

How do I talk to a live human at Better Business Bureau?

A:Press 0
Q:

Does Better Business Bureau offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-3pm EST. The least busy day is Tuesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Better Business Bureau phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0

What are the hours and when should I call?

Better Business Bureau operates the call center for this 703-276-0100 phone number Mon-Fri 9am-3pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,445 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Better Business Bureau phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Better Business Bureau staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Better Business Bureau is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 1,445 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Better Business Bureau

In summation, the best day to call Better Business Bureau is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Better Business Bureau staffs the call center well on Tuesday.

Why Customers Call Better Business Bureau

If you have time to do a bit of reading before you call Better Business Bureau, we recommend you read over some of our problem-specific articles.

What is the Better Business Bureau?

The Better Business Bureau (BBB) is a non-profit organization dedicated to fostering trust between businesses and consumers. The BBB acts as an intermediary that helps resolve disputes and provides consumers with information about businesses and their practices. They evaluate and accredit businesses based on their commitment to ethical practices and customer service. The BBB maintains a comprehensive database of company profiles, including customer reviews and ratings, offering a reliable resource for consumers to make informed decisions before engaging with a business. By promoting transparency and accountability, BBB serves as a reliable watchdog, ensuring that businesses adhere to high standards and ethical behavior, thereby enhancing consumer confidence.

Is there a fee to file a complaint with the Better Business Bureau?

No, there is no fee to file a complaint with the Better Business Bureau (BBB). Whether you are a consumer or a business owner, we offer a free service to assist you in resolving disputes with companies. By filing a complaint with the BBB, you can provide details about your experience with a business and seek a fair resolution. We encourage individuals to first attempt to address the issue directly with the company before reaching out to us. If that fails, submitting a complaint to the BBB is a straightforward process that doesn't require any payment. We value transparency and aim to promote trust between consumers and businesses without any financial barriers.

What does it mean if a business is accredited by the Better Business Bureau?

If a business is accredited by the Better Business Bureau (BBB), it signifies that the business has met the organization's standards for integrity and customer service. Accreditation indicates that the business has made a commitment to uphold ethical practices, resolve customer complaints in a timely manner, and communicate honestly with its customers. BBB-accredited businesses have undergone a thorough evaluation process, including a review of their business practices, licensing, and adherence to advertising standards. Accreditation demonstrates a business's dedication to building trust with its customers and shows their willingness to provide quality products or services. Consumers can rely on BBB accreditation as a helpful tool when considering a business, as it provides them with confidence that the company operates with integrity and has a solid track record of customer satisfaction.

Top Better Business Bureau customer service problems

Click the link above to get answers to just about any Better Business Bureau customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Better Business Bureau Customer Service Contacts

There are of course other ways to contact Better Business Bureau customer service besides the phone. Below we list the best ones, by medium.

Better Business Bureau Customer Help Desk / Web Support

bbb.org - Customer Service
Online customer service support
As a last, sometimes only, resort- Better Business Bureau customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Better Business Bureau's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Better Business Bureau agent. This phone number is Better Business Bureau's best phone number because 8,670 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 703-276-0100 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Better Business Bureau first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Better Business Bureau has 1 phone number. It's not always clear what is the best way to talk to Better Business Bureau representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Better Business Bureau. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Better Business Bureau. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!