Can the Better Business Bureau help with disputes between consumers and businesses?

Asked a year ago
Yes, the Better Business Bureau (BBB) can assist with disputes between consumers and businesses. As a neutral organization, the BBB aims to promote trust and ensure fair and ethical business practices. They provide a platform for consumers to file complaints against businesses for various issues such as misleading advertising, defective products, or unsatisfactory services. The BBB mediates these disputes by contacting the business involved and working towards a resolution that satisfies both parties. They offer arbitration and mediation services for more complex cases and also provide information and resources to educate consumers about their rights. However, it is important to note that BBB's role is advisory, and they do not have the authority to enforce decisions or legal judgments. Their assistance can be a valuable step towards resolving disputes, but in some cases, legal action may be necessary.
Adam Goldkamp is the editor / author responsible for this content.
Answered May 3, 2024

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