What actions can the Better Business Bureau take in resolving a complaint?

The Better Business Bureau (BBB) takes several actions to resolve complaints. Firstly, they act as a neutral mediator between the consumer and the business, facilitating communication and encouraging a fair resolution. BBB offers a complaint process allowing consumers to submit their grievances online, which are then forwarded to the business involved for response. If necessary, BBB may request additional information or documentation from both parties to understand the situation thoroughly. They also provide dispute resolution services, such as arbitration or mediation, to help settle the complaint. Additionally, BBB publishes complaints and business responses, along with the overall company rating, on their website, encouraging transparency. While BBB cannot enforce action or impose penalties, their involvement often pushes businesses to address complaints promptly, aiming for a satisfactory outcome for both parties.