Better Business Bureau Customer Service Issues

I entered into a contract with a solar company, Empyrean Energy Solutions, which ended up being operated by Erus Energy. Issues arose when Erus Energy installed solar panels in November [redacted] without my approval, placing them incorrectly on my roof in violation of town ordinances. Despite promises from the representative who made the sale that Empyrean Energy Solutions would resolve the problems, no action was taken. Attempts to void the contract due to incomplete work were denied, with the owner promising resolution within a few weeks. However, delays persisted, with unauthorized work on overhead lines prompting intervention from town officials. Multiple promises for resolution were made but not fulfilled. The company's failure to pay loan installments, along with damage caused to my property and unfinished electrical work, has led me to request the cancellation of the contract due to the prolonged and unsatisfactory progress of the project.

I was assured by Patty R. that my BBB complaint was resolved, but three months later, my credit is at risk due to an unresolved $[redacted].20 charge on account [redacted]62 from AT&T. Despite reassurances that the issue was settled when my account was adjusted to zero balance after BBB's intervention, Direct Tv transferred the balance back to AT&T. I fear for my credit due to a charge I do not owe. I have attached my original complaint for reference and acknowledge that without your ongoing support, this issue may never be resolved. In April ****, I requested my iPhone disconnection from AT&T due to high bills, unaware that the multiple line on my account needed separate disconnection. Despite months of follow-ups, only in June ** did Ursulla assist, promising adjustments to reverse charges, never implemented. I fear AT&T's actions may impact my credit profile unjustly, despite evidence of non-usage charges post-disconnection.

I paid $[redacted].25 to Tallapoosa River Electric Cooperative on 05/04/18 to resume services. I have always been on time with payments, kept all bills and receipts, but on 01/25/[redacted], I requested to disconnect services and asked for a final bill to be sent via mail. However, I received a final bill of $24.88 and a check for the same amount. They withheld my $[redacted].12 deposit. The customer service was rude and the manager lied about the situation over the phone. They refused to refund the deposit despite being a loyal customer with a good track record. The manager even mentioned that other customers have faced similar issues. This company's actions are dishonest, and I will never use their services again, even if it means going without power.

I have been a customer of Time Warner, now Spectrum, for years. I have always paid my bill on time every month. The monthly bill consistently increases, and at the end of March [redacted], after receiving a bill for $[redacted] for TV, internet service, and home phone service, I decided to cancel my TV service. Despite no longer using Spectrum TV, I was told that I still owed the $[redacted] by April 8th. When I questioned this with a service representative, I was repeatedly told it was due. Even speaking with a supervisor did not resolve the issue. It seems unreasonable to have to pay for a service I no longer use just because of company policy. Loyalty as a customer of Spectrum TV seems undervalued. I hope for assistance in resolving this matter. Thank you for your time. - LR

I have a cell phone, and I am currently staying at a hotel in Marlborough, MA. I recently discovered that my phone number and cloud address are being used by a woman from New York. I suspect that I am being harassed, possibly as part of a scam involving individuals who have been targeting me since [redacted]. The situation has escalated, with them eavesdropping on my conversations, stalking me, tracing my calls (both on my cell and landline), and even breaking into my home. This behavior is causing me fear and distress. These individuals may be connected to law enforcement, but I am not certain. I am sharing this now because I can no longer deal with this alone. I am hesitant to provide more details over the phone due to concerns about being monitored. Thank you for your understanding. Please refrain from communicating via email, as I believe my messages are being intercepted. Thank you, Laurie

Working at Lufkin Ford has become intolerable due to the disrespectful behavior and harassment from the service manager, Scott Hamel. This includes racial slurs, verbal threats, and a hostile work environment that has caused distress for employees and myself. I am concerned for my family's well-being and mental health. Despite attempting to address the issue, there seems to be a lack of action or support from management. I wish to remain anonymous out of fear of retaliation. There have been reports of similar mistreatment by Scott Hamel at a previous workplace, yet it appears to be overlooked at Lufkin Ford. The situation has escalated to the point where employees are considering quitting or confrontation due to the ongoing abuse. The latest incident on 05/06/[redacted] involved public humiliation of a colleague in front of the entire team. It is essential for the owner, Carl Crane, to be aware of the severity of the situation to prevent further harm to the employees and the work environment.

I have noticed that the golf station, Country Farms, on Grand Street in Palatine Bridge, New York, is overcharging for tobacco products compared to their actual prices. For instance, Zigzag blunt wraps are being sold for more than $2.50 and my preferred brand, Newport Regular [redacted]’s, are priced above $12.75. This pricing issue has been ongoing since I relocated here two years ago. I have started purchasing my tobacco from Smokers Paradise instead, where the staff member also raised a complaint about this matter. It is concerning that this has been happening for so long without consequences.

During my visit to Newcastle casino on October 23rd, between 6am to 7am, I was playing on a machine when the door leading to where they change the money box suddenly flew open and hit my left knee. I experienced immediate pain, and my knee swelled up, making it very painful to move. The next morning, I went to Brookcill Medical Center because the pain from my hip down was unbearable. I had X-rays taken, revealing not only damage to my left knee but also that my left hip was out of place. I have photographs of my knee and all the necessary documents from Brookcill. I am searching for a lawyer as the compensation they are offering, $[redacted].00, is not sufficient to cover a lifetime of pain and suffering, affecting my everyday activities. Standing for long periods becomes extremely painful due to my hip, and my knee causes instability while walking, altering my gait. If anyone can assist me, please reach out. My name is Karen M. A., and you can contact me at [redacted] or via email at [redacted]

I have been experiencing ongoing issues with XFINITY regarding a broken cable box cover that was damaged since the installation date. Despite numerous attempts to resolve this problem through their automated system and chat line every two weeks, the issue persisted until they finally replaced the cover. However, I was unexpectedly charged for the replacement, which I believe should have been handled correctly during the initial service installation. After multiple assurances from XFINITY representatives that the credit would be issued, I was disappointed to find the charge still on my bill. Visiting their local store and providing all the necessary information did not yield the expected results, as I received a text stating the charges were valid. Frustrated by the lack of resolution, I resorted to disputing the charge with my bank and preventing further automatic payments until the matter is resolved. I recently received a request for a late payment, and I have promptly informed them that once the erroneous charges are credited, I will settle the outstanding balance.

I purchased 4 clothing items and 1 pair of shoes from JustFashionNow, a company in Hong Kong, totaling $[redacted].11. Unfortunately, 3 of the items I received seem to be of poor quality and different from what I ordered. JustFashionNow insists I send the items back to China at my own cost, which is unreasonable. There are numerous complaints online about customers not receiving refunds due to the company's misleading advertising. I plan to dispute the transaction with my credit card company. The return address provided on the envelope leads to a trucking company in California, adding to the deception. The company information is as follows: ChicV International Holding Limited, Corporate ID [redacted], Uni5 [redacted], 5/F, New East Ocean Centre, No. 9 Science Museum Road, Tsim Sha Tsui East, Kowloon, HK. Any advice would be appreciated. Thank you.

I have encountered issues with my taxes and the IRS has been in contact regarding a document. I used to work at a job but was fired when I inquired about taxes. I worked at Jewish Traditional Home Health and privately with David, who provided me a [redacted] form with a business account instead of a [redacted] as expected. Someone filed [redacted] taxes in my name without my knowledge, leading to my taxes being blocked and funds being taken. This resulted in my account being locked, money being transferred, and my new address being used without authorization. I am a victim of identity theft as my information was misused to access my accounts and take money. I need assistance as the situation is causing significant financial and personal stress, including false unemployment claims and manipulation of my business account.

I am seeking information about a company's business conduct. Recently, I received an email from a firm named Net Credit Financial Services requesting my debit card details. A company representative mentioned over the phone that they use this information to assess loan repayment capability. According to the email, I am eligible for a $10,[redacted] loan with a 60-month repayment plan at a 10% interest rate, despite my credit score being under [redacted]. Due to my low credit score, I am apprehensive about this company, Net Credit Financial Services.

I have concerns regarding MAC Properties International in Kansas City, Missouri that seem to be falsely advertising job opportunities. They are asking for sensitive information like work history, credit history, D.O.B., and social security number from applicants. The hiring process is unusual, as applicants are required to conduct their own background checks and submit personal documents to a non-cooperating agency. I was alerted to this by one of their employees who advised me against submitting my sensitive information. When I requested my original documents back, including job application and tax forms, I was informed they had been sent out and were no longer available, violating record-keeping regulations. I urge for an investigation into this matter.

About three years ago, we purchased a SoClean machine to clean our CPAP machines from AirWay Oxygen in Coldwater, Michigan. Recently, we were informed that using the SoClean could harm our CPAP machine. Despite contacting SoClean, they refused to refund the $[redacted] we spent on it and instead blamed Philips for a recall. However, I clarified that Philips wasn't the reason for the issue, even though my husband had his machine replaced. Following a conversation with AirWay Oxygen, we were advised to stop using the SoClean. Feeling frustrated by this situation, I mentioned contacting the BBB for assistance in getting our money back since we are elderly and cannot afford to have $[redacted] go to waste. Any guidance would be appreciated. Thank you. - Twila W.

I made a booking with Hopper, Inc. on January 18, [redacted], with confirmation number FKGFRM. The trip consisted of a flight from Orlando (MCO) to Denver on United Airlines on August 19, [redacted], and another from Denver to Vancouver operated by United for Air Canada, with return flights on August 30, [redacted]. Due to Covid, the trip was postponed for a year. In April 13, [redacted], I requested a refund from Hopper due to uncertainties with the cruise and Canada's closed borders. I received a refund for the US portion but not from Air Canada as it was booked through Hopper. Unfortunately, I couldn't reach Hopper's customer support as they don't have a provided phone number or email. I sent a letter to Hopper at an address in Cambridge, MA, which was returned as invalid. Another letter to the corporate office in Montreal, Canada went unanswered. I then disputed the charge with my credit card company, initially refunded but reinstated due to Air Canada's paperwork. Despite efforts, the credit card company couldn't assist due to time constraints. I seek a refund of $[redacted].70 for myself and my spouse and can provide supporting documentation if needed. Thank you for your assistance. - Elyse Center

Here is the issue. I am dealing with someone named Mr. G who is trying to portray my past as someone else's life. I feel like I am being taken advantage of by several individuals who seem to have others doing favors for them using my full name, Anastasia M. Kelly. Even though I have some negative feelings towards Mr. G, I am asking everyone, including my mom and other family members, to not take sides against me. I feel very alone and overwhelmed in this situation, and I am tired of people pretending to be connected to me in ways they are not. I value my privacy and don't want others interfering in my life. My childhood experiences are deeper than what Ms. Roberson claims, and I just want my life back. I am tired of fake relationships and unwanted intrusions. Please respect my space and my true identity.

I recently signed a contract with Better Earth Solar at the end of May. They mentioned the installation would be completed within 30 to 60 days. However, after 62 days with no progress and a notification from the loan company regarding payment responsibilities, I contacted my representative who is now unresponsive. The solar panels were eventually installed but various issues have delayed the process, such as incorrect email addresses, paperwork not submitted on time, and errors in the wiring. Despite assurances of a two-month company-paid period, problems persist, leading to a delay in connecting the system to APS and potential charges starting October 1. At 73 and partially disabled, I feel taken advantage of and seek assistance in expediting the solar setup to avoid unnecessary financial burdens and resolve the contract. Your help in rectifying this situation would be greatly appreciated.

I have been a loyal Boost Mobile customer for 12 years with two phone lines. Over the years, I have contacted Boost Customer Service occasionally for assistance. In July [redacted], I reported one of my phones as lost/stolen, providing my phone number and PIN. The representative confirmed the issue and suspended the line. However, I encountered dishonesty from some representatives and supervisors, leading to unresolved problems. The language barrier also made communication difficult. Despite my efforts to resolve the issue with multiple representatives, I have faced untruthful documentation and disrespectful behavior. I was denied escalation to a manager for assistance, and after numerous attempts, the matter remains unresolved.

I participated in an eBay auction on 9/11/[redacted] at 6:30 PM PDT using the eBay app due to my visual impairment. Despite making my bid before the scheduled end time of 6:30 PM, I received a notification after the auction closed that I had been outbid by a bid placed 36 seconds after the end time. When contacting customer service, the representative focused on bid sniping rather than addressing the issue of a late bid winning. I would appreciate a resolution to this matter by being recognized as the rightful winner of the auction, as my bid was submitted at 6:18:26 before the auction concluded, whereas the winning bid was logged at 6:30:36 after the auction end. I believe there may be discrepancies in eBay's auction process and would like the Better Business Bureau to investigate. Thank you, Kenneth K.

I purchased a full size IDLE bed mattress last Thanksgiving. The mattress came with a one-year trial period. After realizing within a month that the mattress was not suitable for my back issues, I reached out to customer service multiple times to arrange a return. I had planned to return it in the Spring, but due to CV-19, it took me longer to find a donation recipient, which was necessary for the return process. By July, I was able to donate the bed to a local church and submitted all the required paperwork. The agent assured me that my refund was processing. However, after over a month of no communication and difficulty contacting them, I am frustrated as I have not received my $[redacted] refund. I have tried calling their [redacted] number with no success, and my emails have gone unanswered. I fear the company is intentionally delaying the process. This situation has left me without a proper mattress for nearly two years, impacting my back health. I believe the company's actions are unethical.