Better Business Bureau Customer Service Issues

We bought a leather sectional at Furniture Row in Springfield for $[redacted], it was guaranteed to be [redacted]% top-grain leather. We opted for an extended warranty to cover accidental damages like scratches, spills, and tears for 5 years. We persistently asked for proof of real leather, only receiving an email from the salesperson. Despite making over 20 calls in the past months, the management never returned our calls. Even when we reached a new manager recently, they did not address our concerns. Furniture Row claims the warranty should cover the issues, but the warranty company says it's a manufacturer's problem that Furniture Row should resolve. The service we received from Furniture Row has been unprofessional and unhelpful, failing to uphold their promises.

I recently worked for Vest Towing in Chillicothe, Ohio without a day off for 13 days. Unfortunately, due to exhaustion, I had a non-injury accident. Following the incident, I continued working for two more weeks before being fired. The employer is withholding my pay along with my car, which I purchased from him and is now being repaired at his shop. Despite my efforts to resolve this civilly, he refuses to pay. I am hoping for some guidance on what steps to take to address the month's worth of withheld pay and the return of my vehicle. Thank you for your assistance. My name is Conant Carll, and you can reach me at [redacted].

An ad for "Trump Care" insurance appeared on my computer offering coverage for $3.00 a day. When I clicked, they called me immediately. The representative said they could offer me insurance for $[redacted].46 a month if I joined AARP. I provided my bank details to enroll. After seeing a charge of $[redacted].14 scheduled for 8/01/[redacted], I called to cancel. I was promised a callback from Mark M., but he never contacted me. I tried to print the $3.00 rate without success. This experience felt like a scam using Trump's name. I attempted to cancel multiple times but was unsuccessful. Has anyone else been deceived by this company? My bank is Cumberland Valley National Bank, and you can reach me at [redacted].

I have been contacted about the [redacted] Dept of Federal Allocation Refund program. I was informed that I was randomly chosen and need to verify my identity to receive a refund from Bank of America in New York City. The account name is AA Buyers Wires. I have been given account and routing numbers, as well as a Swift code and certificate information. They mentioned the money wired is to cover costs for taxes, shipping, and a security company for cash delivery. I am unsure if this is legitimate, but I urgently need the money. A friend recommended this to me, claiming they have received their refund. I am reaching out for advice and verification as soon as possible. Thank you.

While shopping at Belk's store in the Auburn Mall on July 25, [redacted], I had a frightening accident in the department where towels are sold. As I walked, I suddenly slipped on something and tumbled to the hard floor, landing on my arms and knee caps. I was in pain, my right arm swollen and bruised, my knees aching and discolored. An employee eventually noticed and asked if I was okay. After a brief assessment, they helped me up and provided a report sheet for my husband to fill out, as I was in too much pain. I ended up going to the ER for X-rays on my arm and knees, receiving treatment for the injuries. Despite reaching out to Belk's, I felt disappointed by their lack of follow-up and concern. I just wanted to ensure such incidents are reported and prevented in the future.

I find the Paducah pain management situation quite frustrating. Recently, when my grandmother fainted and I had to travel to Louisville to manage her sizable five-bedroom house, the pain management office contacted me for a medication count. Despite my low income of $[redacted] per month and having insurance, they have not assisted with obtaining a prior authorization for my medication, resulting in extra costs of $[redacted]. Now, I have to make the trip from Louisville to Paducah for the medication count, incurring an additional $75 for gas, on top of the $37.59 I already spent on the initial travel to Louisville. This situation is not only financially burdensome but also impacts my kidney issues. Moreover, I feel discriminated against as they conduct drug tests excessively, unlike other patients I have spoken to in the waiting room.

I filed a complaint with Complaint ID [redacted]5. Initially, I indicated that the issue was resolved and the case was closed prematurely. I had requested a refund and reassured that closing the account would not impact my credit score. Unfortunately, a computer glitch on their end disrupted my efforts to improve my credit score over the past year. Despite always making timely payments, I encountered trouble when trying to use the card, only to discover that it had been canceled without my knowledge. This unexpected closure severely impacted my credit standing, as it was my sole positive credit history. I am eager to reactivate my card, resume where I left off with a fully paid bill, and return the refund they issued to me. The situation has been frustrating, and I sought assistance from the BBB to alert others about the mismanagement. I acknowledge my limited experience in building credit but have endured significant consequences due to this incident. I feel that the account cancellation was unwarranted, especially without any direct communication with me. Although the BBB may not directly intervene, I am open to any guidance on how to address this matter effectively. Thank you for any assistance or advice. Sincerely, TJ JONAS

On September 11, [redacted], around 10:15 am, I brought my [redacted] BMW 528i to Jiffy Lube store #[redacted] for an oil change. I asked if they service BMWs, and they assured me they do. After a short wait, the attendant Mike informed me that the service was complete and the cost would be $[redacted].93 before a discount from a coupon, bringing it down to $[redacted].50. I paid by credit card. However, upon checking my car, I noticed that it wasn't vacuumed as indicated on the service list. Additionally, there were still service lights and indicators that were not reset, and I had doubts about the oil change. When I raised these concerns to the manager, who didn't share his name, he offered a refund as he couldn't resolve the issues. This experience was disappointing, and I hope this store improves its services for all customers. Thank you.

I purchased four tickets and a prepaid parking pass for a water lantern festival on September 14, [redacted], at Liberty State Park in Jersey City, NJ. The event was oversold, there was no parking available, and we were unable to attend. A few days before the event, we were told to prepay for parking, while there were free lots five miles away. This situation seems like a scam. I have four unscanned tickets and proof we didn't attend due to the parking issues. The event was poorly managed with no signage as promised. How can an event with thousands of attendees not have sufficient parking, and then charge for unavailable spots? I want a full refund for the four tickets and parking pass. The organizers should take responsibility for overselling and the negative experience they provided. It was a waste of time, energy, and money, including gas and tolls for a two-hour journey. I'm very disappointed in the handling of this event. Lisa R.

I have been a resident of Walton Park Manor Cooperative for over 7 years. There are 1, 2, and 3 bedroom apartments in the complex. My neighbors, who are a family of 8 living in a 3 bedroom unit, have been consistently loud and disruptive. Despite filing multiple complaints over the past 3 to 5 years, no action has been taken. At a meeting with the board of Walton Park Manor to address the noise issue, the neighbor defended their family size, stating they would not make their children "walk on eggshells." The board informed me that I have to get used to the noise, which I find unacceptable. I have contacted Huntington Management, but the problem persists. Despite regulations allowing only 2 people per room, the noise and overcrowding issue remains unresolved. I submitted a complaint on September 16th, but have not received any response. The noise disturbances from the neighbor persist daily, including early mornings.

I rented a storage unit further away from my home to save money. Just before my first payment was due, a person moved in next to me who was throwing bags of garbage infested with cockroaches into their unit. The storage facility charged me a $10 late fee, which they later refunded. I believe I should not have to pay the full $64 amount as I had to spend money on bug spray and other treatments. The facility refused to offer a discount but did offer to cover the costs of insect killer and suggested moving me to a different unit farther from my location. However, they are now insisting I pay the $64 and have placed a lock on my unit, treating me as though I am a criminal.

I have had a challenging experience with my landlord. Initially, I rented a one-bedroom apartment in May [redacted]. Despite paying a $[redacted] deposit, I faced issues with the air conditioning. After months of unsuccessful attempts to fix the air conditioning, I was eventually moved to a different unit. However, I discovered that the gas meter was not being reinstalled due to a lack of permit from the landlord. I have been paying $[redacted] for an apartment without gas since July, and despite reporting it, I have been given an eviction notice. I am seeking advice on what steps to take next and who to contact for assistance. The eviction notice provided by the landlord's wife does not seem legally binding. I appreciate any guidance on how to proceed in this matter.

I recently received a message on Facebook that I mistook for my cousin, informing me about IFB grants. I unfortunately fell for the scam and was contacted by someone using Anthony Babiak's account. They are requesting personal information like my driver's license, name, address, and preferred delivery method for the cash grant. They also asked for money upfront for delivery. I did not send any money and am concerned that Anthony Babiak is unaware of this fraudulent activity on his account. I reside in Juneau, Alaska. Please reach out to me urgently regarding this matter. Thank you.

I am seeking assistance with a complaint against Experian for unprofessional behavior and hang-ups during my calls. Each call had long wait times exceeding the estimated three minutes, with waits of over 23 minutes. The representative I interacted with, Raven, repeatedly transferred me to others who would hang up. This has caused frustration as the inaccuracies in my Experian report need attention, with even the app showing discrepancies. I am concerned about the lack of resolution and the time wasted during these calls while I am at work.

I am writing regarding issues with late fees on my U-Haul storage unit located at 40 Brainard Road, Hartford, CT. Contact number: [redacted]. Over the past two months, I have been trying to pay through the app but have been consistently charged late fees totaling $[redacted].43. Even after speaking with the store manager and a customer service representative, I was unable to resolve the late fees due to the manager's refusal to remove them. The manager's uncooperative attitude, dishonesty, and imposition of late fees have been extremely frustrating. The late fees are causing financial strain, with the system not allowing me to pay online despite my attempts. This situation is concerning, and I feel it needs attention to prevent similar issues for other customers. I am disheartened by the lack of resolution and the manager's unprofessional behavior. Thank you for your assistance. Best regards, E.M.B. PO Box [redacted] South Glastonbury, CT [redacted] Cell: [redacted]

I had a difficult call with Columbus Finance. I explained my late payment was due to personal reasons related to domestic violence, but the gentleman I spoke to was unsympathetic. He threatened to repossess my car for missing the payment and not providing my paystub. This lack of compassion is disappointing. I am now seeking guidance on how to proceed with filing a complaint against Columbus Finance.

Hello, my name is Kelly Rose Schleh. I am experiencing difficulties with Direct Express regarding my SSDI check. Due to memory loss, I require assistance. Initially, they offered help, but then made it challenging. Many individuals, like myself, depend on this money truthfully and are suffering due to the actions of others who have misled. It is unfair that we are treated this way. I urge for this mistreatment to cease as I desperately need the funds they are withholding. Despite the losses I've faced, I believe in the resilience of good-hearted people. I hope that everyone realizes that God provides opportunities for all, and it is up to us to make the most of them. Thank you to those who are taking the time to read this. Kelly Rose Schleh

I recently did an online survey with a company called Flashlight. They offered a free product and only charged for shipping. However, 14 days later, they billed me $49.00 without my consent, claiming it was for a trial. When I contacted MasterCard, they mentioned receiving daily complaints about this company. I tried to return the product, but was asked for an additional $8.00 for shipping and a restocking fee, despite already paying the initial shipping cost. The customer service representative became aggressive when I questioned this. It's alarming that businesses can operate in this manner, especially targeting vulnerable individuals like myself on social security. I have cancelled my MasterCard, but I am concerned about the impact of this unauthorized charge on my credit score. Any advice on how to resolve this situation would be much appreciated.

Since February [redacted], I've been experiencing issues with the solar panels I had installed on my house back in [redacted]. My contract stipulates that I must contact Blue Wave at [redacted], specifically Mike, for any problems. I've also reached out to Sun Power Solar in California, who did the installation, but it seems no one is taking responsibility for resolving the issue. As a senior citizen, I feel exploited by these companies. I now find myself having to pay for both the solar panels and an electric bill, which wasn't the case when the panels were functional. Dealing with this situation has been incredibly stressful, and I'm reaching out here as a last resort. I still believe in the benefits of solar power, but it's useless if the panels aren't working, and no one is willing to help. I hope someone here can assist me in getting this matter resolved. Thank you for any assistance you can provide.

During our recent stay at Econolodge in Lake Elsinore, California, my fiancé and I encountered an issue with the payment process. I used my Direct Express debit card from Social Security, but the hotel mistakenly charged it as credit. This resulted in delays and confusion as the payment was not deducted when it should have been during our stay. Subsequently, the hotel deducted the amount later, causing my account to go negative by almost $[redacted]. This error has put me in a difficult financial situation as I rely on Social Security income and cannot afford to be overdrawn. I believe there may have been double charges, and I urgently seek assistance in recovering the funds. If not resolved promptly, this issue will impact my next Social Security payment, causing significant financial strain. I am disappointed by this experience and seek a resolution to this matter as soon as possible.