Better Business Bureau Customer Service Issues

On October 3, [redacted], I made a payment to Upright Law for assistance with filing chapter 13 bankruptcy. My assigned Attorney, Dave Gallagher, left the firm after I submitted required documents and completed a financial class. Two months have passed, and my case is yet to be filed. A new Lawyer was assigned, whom I spoke with on 12/6/[redacted]. Despite numerous emails and calls, I was asked to resubmit the same information due to delays on their end. Unfortunately, my vehicle was repossessed, and I am awaiting a response from the firm. I have tried reaching out at least 15 times and sent about 50 emails. The customer service line, [redacted], has a wait time of at least 25 minutes and only leads to an answering service. I am disappointed with the service I paid for.

Our apartment experienced a fire incident on Tuesday due to a maintenance error. The heater had been malfunctioning for about a month, and despite notifying the office, it was not promptly fixed. Consequently, my father and I fell ill. On Sunday, the heater exploded, was repaired, but then exploded again and caused the fire on Tuesday. Despite calling [redacted] and the firefighters extinguishing the blaze, the apartment management has been unhelpful. They initially suggested we stay in the affected area without power, which was unsuitable, but have since arranged alternative accommodation. However, they have not offered any support with cleaning or asked about our needs. We are seeking compensation for our losses since the fire was a result of their negligence. The lack of concern and assistance from the staff, such as one employee refusing to help past her working hours, is upsetting. As responsible tenants who pay rent on time, we expect better treatment in this situation.

I've been experiencing ongoing issues with Wave Internet services based in Seattle, WA. My main concern is the consistent increase in my monthly bill without any advance notice. In less than 2 years, my bill has nearly tripled in cost. Currently, they are charging me $[redacted].81 per month for a 'bundle' package that originally cost $65. Moreover, an additional charge of $46.71 has been added for "additional internet and cable TV," even though this should be included in the bundle I already pay for. This surprise increase has brought the total to almost $[redacted] without any warning. I've attempted to contact them, but their phone service has long hold times of up to 20 minutes, leading to frustration. I am considering canceling their service but find the current bill amount unreasonable.

The salon lacks professional development and proper training for its stylists. Despite their talent, they lack training in customer service, business etiquette, and time management. The lack of follow-up and commitment from the owners causes dissatisfaction. A specific experience with Stylist HS ended in disappointment when the sew-in started to unravel. Despite attempts to reschedule, communication was poor and a promised refund was never received. The salon's unprofessionalism is evident through multiple unanswered attempts to resolve the issue, showing a pattern of neglecting customer concerns. In reviewing other complaints, it becomes clear that this is a systemic issue at both the Arlington and Dallas locations, requiring a significant overhaul in professional development and management.

I suspect I have been a victim of a scam. Approximately a month ago, I received an email offering me a job to wrap my car with advertising. I shared my information with the company called Lucky Car Ads. On February 14, [redacted], I received an envelope from UPS with instructions to text them at 1-[redacted] once I received the check. After depositing the check, my bank informed me there were issues with it, and my account is now frozen, leaving me unable to access my funds to cover my expenses. The person I communicated with via text insisted that everything was legitimate, and regrettably, I believed them. I have kept the letter, envelope, and the check as evidence. Please advise on how I can send these to you for further investigation. Thank you, Sandra H.

I signed up for a Chime bank and Bancorp preload debit card, deposited $[redacted], and received confirmation emails. However, when I tried to withdraw money from an ATM, my account was declined. Despite being promised a check within 30 days, I haven't received it yet. I'm a senior on a fixed income, and this money was meant for my cruise. I feel scammed and helpless without my savings. I hope to find a resolution soon so I can still go on my vacation. Thank you.

During our stay at Super 8 Whydam in Paris, TN for my mother-in-law's funeral, my son was bitten by bed bugs. After the local health department inspection revealed multiple infested rooms, the hotel refused a refund or an apology. Unacceptable! I am determined to file a complaint to prevent this from happening to others.

I recently applied for a loan with an online company called California Cash Advance. Unfortunately, after providing all my personal information, including bank details and monthly income, I was asked to pay $[redacted] for an insurance policy in case of missed loan payments. I stressed that I was on a fixed income and could not afford more. Despite assurance that the $[redacted] was all I needed to pay, I was later asked for an additional $[redacted] for taxes before receiving the promised loan amount. When nothing was deposited after sending the initial $[redacted], I called and was told about the additional tax requirement. I made it clear that I couldn't afford any more payments, but they refused to refund my $[redacted] or proceed with the loan without the extra payment. They had not disclosed this tax requirement earlier, leaving me in a difficult financial situation.

I am writing to express my extreme dissatisfaction with Upright Law and Chris Hansley's handling of their business affairs. My husband, Stephen J Ashworth, and I have been promised a refund since January 20th due to their inability to fulfill their job duties. Despite them stating on February 15th that the check would be sent within 30 days, we have yet to receive it. Multiple calls have been made, including on March 8th, but the check still remains unsent. This delay has caused significant financial strain and prevented us from addressing urgent medical needs. Upright Law's lack of communication and failure to meet deadlines is unacceptable, and we feel neglected and disregarded as customers. This experience has left us feeling cheated and dissatisfied with their services. We urge the Better Business Bureau to investigate this matter promptly. Thank you. Sincerely, Beth and Stephen J Ashworth

I worked at Hotel Shediac for a Doctor Function on December 21. However, the manager, Michelle, has not given me my tip since I no longer work there. When I asked about it last week, she mentioned she put the money in a pot. The Hotel's phone number is [redacted]. I was employed there for over a year, and more than 10 people have quit during that time. Michelle's behavior is unprofessional as she often yells in front of customers, making the work environment uncomfortable. It seems she only finds pleasure in making others feel miserable. Could you please request Michelle to mail me my tip? Thank you and have a great day.

I recently visited Marion Tire in Marion, SC. I purchased 2 used tires and had them installed on the back while moving the old tires to the front for a total of $[redacted]. They were unable to do the alignment that day but suggested another tire service center. At the second service center, I was informed that there were only 3 lugs on both rear tires and was advised to return to Marion Tire to have the missing lugs installed. When I informed the owner, Lester, of the issue, he accused me of having an attitude and refused to address the problem, directing me to speak with Anthony who installed the tires. Anthony acknowledged one missing lug but did not take responsibility for the error. I requested all 20 lugs to be replaced and waited until the work was completed. The treatment I received from the owner was unacceptable, and I will not be returning to this establishment in the future. Thank you for addressing this issue promptly.

I signed up for a promotion with the Citizens Voice newspaper in WB, PA, which included receiving two $10 gift cards to offset some of the costs for a 4-month subscription. I only received one month's worth of papers due to delivery issues, so I canceled after paying the $6 owed. However, I later noticed a $15.30 charge on my bank account for the gift cards. After contacting them, they agreed to refund me if I returned the cards. I complied, but now they are refusing to return my money or give back the cards. Despite canceling early and returning the cards, they are withholding the funds. I feel frustrated as I upheld my end of the agreement, but they are not honoring it. I am seeking a resolution and hope they rectify this situation promptly. Thank you for any assistance in this matter.

I live in an apartment complex in Savannah, Georgia. Since September [redacted], I have been facing an HVAC issue that maintenance initially thought was due to a duct problem. Despite being told this multiple times and even after legal intervention, it was only on Monday, April 8th, [redacted], that they checked and replaced the thermostat and ducts. However, I am still experiencing inconsistent airflow with the air sometimes blowing out and sometimes not. It took maintenance 7 months to replace the "stems" in the bathtub knobs, and other maintenance requests have been overlooked. I have decided to hire an independent HVAC contractor to assess the AC unit since the issue persists, and I have had to involve legal services just to get them to address the problem. Several other residents I have spoken to in the complex are also facing similar issues with repairs. I am unsure of the next steps to ensure that the management truly understands the situation and resolves it promptly.

Last Monday, my car was picked up from Delray Beach, FL, bound for North Andover, MA, with an expected delivery by Thursday evening or at the latest, by Friday afternoon. Unfortunately, it did not arrive until 9 pm on Friday, causing me to miss my Passover holiday celebration with my family after traveling a long distance. Despite numerous attempts to contact United Routes LLC, I received no response, contributing to the delay. The transporter admitted he would not have accepted the job if he knew about the time-sensitive delivery. This experience left me devastated and I would advise others to steer clear of this unreliable company.

While browsing on my iPhone, I encountered a pop-up claiming to be from Kroger, offering me a free watch as an appreciation gift if I paid for shipping and handling. I paid the fees on April 4th. However, on April 26th, I noticed a charge of 98.75 on my checking account. Upon contacting the company, I discovered it had no affiliation with Kroger. They explained the charge was for the watch and that I had a 15-day cancellation period, which was not clearly stated initially. After expressing my dissatisfaction and mentioning reporting them to the Better Business Bureau for false advertising, they refunded me 50 percent of the amount. I reluctantly agreed but felt it was unfair. I seek the remaining refund and wish to warn others about this experience. The company's contact number is 1-[redacted]. Thank you for your attention.

My son was scheduled to work at the University of Scranton's DeNaples Dining Center today from 9 am to 8 pm, based on last week's schedule. However, he was just informed that due to moderate flow of people, they let him go at 3 pm instead. Is this legal? I would appreciate information on the laws regarding this situation. Thank you. Sincerely, Elena Gearon.

I made a car rental reservation with Budget Rentals over the phone, using my debit card to pay. Despite having rented from them before and receiving a confirmation number after paying a deposit, I was informed at the airport that I couldn't proceed with the rental. When contacting the reservation number, I was instructed to cancel due to an additional deposit requirement, which had not been communicated earlier. I only have a debit card and was unaware a credit card was necessary. Now, I'm waiting 3 to 5 business days to be refunded for a service I couldn't use. I urgently need the money back to be able to rent a car, especially considering the inconvenience. I'm hoping the BBB can assist me with getting my refund promptly, including the gas money I wasted driving to the airport.

I need assistance with Dominion Energy regarding a billing issue. I previously owned a property where they claimed there was unauthorized electricity usage in [redacted]. To facilitate the sale of the house, I settled the $[redacted].00 bill. Later, I left my son to oversee the property and the account showed a zero balance. However, in [redacted], Dominion Energy alleged a new unauthorized usage charge of $4,[redacted].83 without providing specific dates or a valid account number. Despite multiple calls, the issue remains unresolved, with the threat of the matter being sent to collections in June. The property was sold in January [redacted]. I request a thorough investigation into this matter. The address in question is [redacted] Worster Ave, Hampton, VA. The account number linked to the allegation is [redacted], but my correct account number is [redacted]. Thank you.

I purchased a Ford C-Max Hybrid certified pre-owned from Morries Ford in Morris, MN. However, I've faced numerous issues with it to the extent that my wife refuses to drive it. The car has been in the shop approximately 15 times already. Since I live [redacted] miles away from the dealership, it's quite inconvenient to get it serviced. They now want me to bring it back for a potential recall related to the electric charger, as it keeps blowing the electric when plugged in. Despite complaining for a year, there have been no satisfactory resolutions. Ford even offered to buy it back for half of what I paid when the car had [redacted] miles on it. Although it's still under warranty, the car remains unreliable, causing continuous inconvenience.

A lady named Amanda at phone number [redacted] set me up with a bundle of internet, phone, and DirecTV for $[redacted] a month. Despite paying, I did not receive phone service for six months; I was also charged for a landline in addition to the bundle. Charges totaling $[redacted] were debited for a year, and in March and April, $[redacted] each was taken. After multiple calls, Amanda assured me that DirecTV would reimburse me $[redacted] per month. As she failed to resolve the issues, I decided to cancel the payment from my checking account. Upon realizing that the TV was off, I contacted DirecTV and discovered unauthorized movie channel charges and a different address and phone number under my name, Nora Boggs, instead of my spouse's, Kenneth Boggs. Amanda's deceit has caused me financial loss and much frustration; I believe she should refund me for the incorrect charges and the trouble she has caused.