Better Business Bureau Customer Service Issues

I shipped a TV from a friend's place and it arrived damaged. I contacted UPS, but they won't help me without talking to the shipper who isn't responding because they are being billed for shipping. I explained I am the shipper, but they still won't assist me. I feel like the phone representatives aren't understanding my situation. I've been trying for over a month to resolve this, but UPS keeps directing me to the shipper. I need help reaching out to them. Can someone from the B.B.B. help me with this issue, please?

I moved into the property based on a verbal agreement with Jackie Brookins Whyte. I have encountered several issues during my stay. The house was red-tagged by Atmos Energy on Jan 18, [redacted]. The landlord has not addressed the pipe issues, resulting in gas not flowing properly. I personally paid a plumber in cash to install a 50-gallon electric hot water heater, but the plumber left the job incomplete, providing me with a receipt in my name for the hot water heater. The situation is escalating due to the lack of a formal contract and only verbal agreements between myself and the sole surviving child of the Estate of Loy Helen Brookins.

To whom it may concern, I am writing to seek help with my experience with Taco auto insurance company. I discovered discrepancies in my policy, and despite multiple issues and promises, I was left without the coverage I needed. In addition, unauthorized debits were made to my account causing financial strain. I have contacted the company, but resolution has not been provided, resulting in frustration and financial hardship. I am requesting assistance in recovering the funds taken without my consent. Please reach out to me promptly to address this matter. Thank you for your attention. - Deborah P. K.

I used to work for a company named Enota Mountain Retreat. The owner mistreats her employees by not paying them and speaking to them disrespectfully. The cabins have mold, but the health department hasn't taken action. She avoids taxes and claims to be a non-profit but made $[redacted],[redacted] last year. She owns multiple properties in Hiawasee, GA. Her name is Dr. Freed, and she needs to be investigated for her fraudulent practices. The cabins are in terrible shape with rats in the kitchen and roof leaks in the lodge. The ceiling keeps falling in, and yet she serves food to customers. She has been getting away with this for years, but someone needs to intervene. If anyone can help, please reach out. Thank you.

I purchased a [redacted] Ford Focus from Kia in Manteca. After experiencing issues with the car, All Star Ford in Pittsburg mentioned it needed transmission work due to a recall. Kia in Manteca declined to buy it back. All Star Ford, noticing my distress, proposed a buyback program with a [redacted] Ford Escape, at a higher payment than expected. Feeling overwhelmed, I agreed but regretted it later. Despite my financial constraints and plea for a solution, the dealership insisted on keeping the new car. I contacted the Better Business Bureau and they sent a letter to the Ford dealership. Now, I received a notice to return the car, causing confusion and stress. I seek advice on handling this situation as promised payments and solutions seem unattainable.

I have noticed a charge of $12.76 from iTunes on my bank statement. Upon contacting their customer service, I was informed by Alex that I had been charged three times for the same amount. I was instructed to purchase an iTunes gift card worth $50.00 to facilitate a refund. After providing the card details, I was then asked to buy a $[redacted].00 iTunes gift card when the initial code didn't work. Refusing to comply, they offered to return $50.00 for the card but refused to refund the remaining amount taken. Despite discussing the situation with two representatives, the second one claimed not to know the first. I am currently out $87.42 and looking to have this money reimbursed to my bank account. The contact number I used for iTunes was [redacted]. I seek assistance in resolving this matter and guidance on any additional steps to take.

I bought a furniture set from Bob’s Discount Furniture two years back along with a 5-year warranty. Recently, I discovered that the couch was broken and after contacting Bob’s, a repairman confirmed it was irreparable. They offered me a credit of $[redacted] but it was only valid for a month. However, as the set was discontinued and the color wouldn't match, I requested to address the other pieces upon my return from Mexico. Unfortunately, upon my return post-treatment, they informed me the credit expired and now I can't get the furniture fixed despite having a 5-year warranty.

Hello, I am Katrina Walker. I have been a loyal customer of AAA auto insurance for 16 years. Recently, they unexpectedly canceled my services, alleging I overused my membership. Despite a promised investigation taking 90 days, my services were terminated on March 30, [redacted]. I received a certified letter requesting my membership card back. I currently have my car insurance with them and am facing financial hardship, unable to switch providers. The investigation's outcome was never shared with me, and I am dissatisfied. I am troubled by their defamation of my character, linking me to activities I did not engage in. I seek guidance on the steps to take next. Please reach out to me to discuss further. Thank you, Katrina

I received a call from someone claiming to be from Microsoft offering to reimburse me $[redacted] for a security computer program that I never received after being scammed 1 1/2 years ago. They presented me with three options for reimbursement: Western Union, PayPal, or online banking. Since I don't use any of these methods, I requested a check, but they said it wasn't possible. I explained that I've been defrauded twice already and it seemed risky to trust them with my information. Despite my request, they insisted on online banking. They provided a phone number, 1-[redacted], and asked me to fill out a release form with my birthdate. I decided against online banking due to lack of experience and my husband intervened before any further steps were taken. He advised me to contact the BBB about this situation. I am still puzzled why they couldn't simply send a check and not pursue online methods, especially considering my disability.

Subject: Issue with TicketNetwork.com Resale Practices I would like to address my concerns regarding Ticket Network's resale practices. When purchasing tickets for the WWE Summer Slam Tour test event in Philadelphia, the advertised price per ticket was $44.00. As a customer (#[redacted]72), I expected to see this price reflected on the tickets, not additional fees like the $13.20 fee per ticket and a $7.95 delivery fee. The discrepancy between the advertised price and the final amount charged is misleading. Customers anticipate paying the amount initially quoted, not facing unexpected markups. While I understand the convenience fee, other undisclosed charges are not transparent and create confusion for clients. As a commission-based worker, transparency and clarity in pricing are essential in maintaining trust with customers. I urge TicketNetwork to review its resale procedures to ensure compliance with regulations, including GDPR. Customers should not be misled by hidden fees or unclear pricing structures. Thank you for addressing these concerns promptly. Sincerely, [Initials]

I'm experiencing issues with Boost iPhone service. We signed up with them under the impression that no contract was required, and we could cancel anytime. We purchased two new phones for $[redacted], with assurance from them that we could leave when needed. After two months, we tried to change carriers due to poor service coverage during travel in the Ozarks. When we asked Boost to unlock our phones for the switch, they informed us that we would have to wait 12 months. Even their sales representative was unaware of this policy. It feels like they are holding our phones hostage, as we were never informed about this restriction. This situation seems like extortion, fraud, and false advertisement.

I am Barbara Banks and recently received an email from Cash Advance Inc. I am unsure why I am being contacted by this company. Loan Account Number: #S[redacted]7 Amount Due: $[redacted].00 The message was sent by Stella Lewis, a Loan Officer from Cash-Advance Inc. It mentioned a final chance before legal proceedings due to a lack of communication attempts prior. To: Barbara Banks Outstanding Amount: $[redacted].00 Please note that I may be reported to credit bureaus for any defaults. I acknowledge the terms and conditions that were agreed to. Date and Time of Email: Tuesday, July 24, [redacted], 6:09 PM Cash-Advance Inc (Accounts Dept.) [redacted] Eden Landing Rd. Hayward CA [redacted] United States Thank you, Debt Collection Team I am seeking a resolution to this matter. Barbara Banks

I know a man who owns a roofing business named Gabor Magyari. His company, Roof Rite Roofing, is located at [redacted] Obsidian Court, Palmdale, California, [redacted]. The business usually has between 3 to 9 employees. Mr. Magyari pays employees off the books and operates without workers' compensation insurance for anyone other than himself. His annual business revenue ranges from $[redacted],[redacted] to $[redacted],[redacted] since [redacted]. Allegedly, he uses various drugs daily and consumes alcohol. In the recent past, he was involved in a legal issue regarding a falsely reported stolen work truck, which led to criminal charges and court proceedings in LA County, Palmdale CA. I prefer to remain anonymous.

I purchased a used Mini Cooper from Kelly Volkswagen of Scranton, and I made it clear to the salespeople that I needed a reliable car due to a recent neck surgery and my short-term memory loss. Despite this, there was a warning light on the dashboard that no one could explain. When I tried to address the new issues that arose the next day, I faced difficulties getting assistance as no one seemed willing to help and I was told it was my problem to deal with since I purchased the car "as is." I feel like I wasn't treated fairly considering I paid the full price for the vehicle.

I recently had a distressing experience with a company called Webshore in California. They falsely claimed to be Microsoft and convinced me that my computer was infected with a Zeus Virus, prompting me to purchase a security plan for $[redacted].99 out of panic. Subsequently, they contacted me multiple times indicating I had more issues and needed further protection, exacerbating my concerns. After seeking advice from Best Buy, I discovered the deceitful nature of the situation and had to resort to The Geek Squad for assistance to resolve the numerous viruses on my system. Despite my efforts to request a refund due to the fraudulent practices and dissatisfaction with their services, the company has been uncooperative, offering only a partial refund and avoiding communication. As a recent widow, I am devastated by how I was taken advantage of and seek help in getting a full refund while raising awareness about this company to protect others from falling victim to similar scams. Please be cautious of Webshore Services LLC based in East Vale, CA, to prevent further exploitation. Thank you for addressing this issue. Tracy V. [redacted]

I currently have a car loan with Santander Consumer USA. I have always made my payments on time but recently moved to Illinois. The DMV in my new state requires a current copy of my loan documents. I have been trying to get this document from Santander for four weeks now. Despite calling them five times, they have been unable to provide it. The first few times I called, they said they could only mail it, then they said they couldn't send it at all. After requesting to speak to a supervisor, they said they could mail it. However, I still have not received it, no supervisor has contacted me, and I am at risk of getting a ticket for not having the necessary documents to register my car.

We have encountered significant issues with ADT, and they persist in pestering us to an extent that the BBB must be informed of the reality. ADT misleads the BBB into believing they installed an effective alarm system, when in fact, no such installation has occurred. The relentless attempts to portray the false impression to the BBB need to cease. Despite our efforts to address this matter recently, ADT continues to contact us, seeking payment for services we never received. The local Chief of police has advised against making any payments to ADT. Furthermore, ADT's false alarm call to the police diverted officers from more urgent matters. While we appreciate the police visit which revealed the disarray caused by ADT, their unwarranted actions must be addressed with the BBB.

I visited the store tonight expecting them to be open until 11:00pm as advertised, but they were already closed at 9:57pm. The woman inside wouldn't let me in, claiming they close at 10:00pm. It's frustrating that they don't stick to their posted hours. Also, their contact number online seems invalid. Later, the woman's husband outside confronted me, stating they close at 10. This unprofessional behavior is unacceptable for a popular Valero franchise. I'm considering taking legal action due to their inconsistent closing times and suspect business practices.

I recently encountered a scam while trying to cancel my New York Times subscription. Following directions from a phone number I came across, I unknowingly purchased an iTunes Card to verify my identity for a reimbursement. The individual on the phone insisted on a $50 card and claimed the $15 card was insufficient. As suspicions arose, they mentioned the card was labeled "commercial," tipping me off to the scam. I ceased communication promptly but not before the scammer had used the card. I contacted American Express to dispute the charge, and they advised putting in a claim. Additionally, I reported the incident to iTunes, who confirmed the card had been used. I'm uncertain if there's anything that can be done, but I have the phone numbers involved: [redacted] (used to contact them) and [redacted] (their calling number). Is there a need for concern regarding my contact information being in their possession? Any assistance on this matter is greatly appreciated, and this experience has taught me to be more cautious.

I purchased forskolin and Garcinia Cambogia from Retro Lean in Beverly Hills, CA [redacted]. I received one order but was charged for additional products that were never delivered. The unauthorized charges were $69.00 and $79.97 on November 18th. I had agreed to a one-time $4.95 shipping fee. Upon noticing the missing funds on November 19th, my credit card company confirmed the charges were from Retro Lean. After researching online, I found numerous complaints against the company. Despite contacting them at 1-[redacted], they could not provide a satisfactory explanation for the missing money. I am seeking help from the BBB in Beverly Hills, CA to prevent this issue from happening to others. Thank you.