YouTube Customer FAQ

If YouTube TV is showing an "unknown area" message, it’s likely due to your IP address not matching the physical location registered with your account. We recommend checking your account settings to ensure your location information is correct. Additionally, restarting your modem can sometimes refresh your IP address. If this issue persists, you may need to contact T-Mobile for assistance with your internet service setup. For more specific guidance on YouTube TV, there is a link to the most up-to-date contact information right here on this page.

To change your address and postcode on YouTube, go to your Google Account settings. Click on "Personal info," then scroll to the "Contact info" section. From there, you can update your address and postcode as needed. Make sure to save any changes you make.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

It sounds like there may be an issue with your subscription or account. Make sure you're logged into the correct account that holds your NFL ticket subscription. Sometimes, signing out and then back in can resolve access issues. Also, check if your subscription is still active, as it may have lapsed. If you're still experiencing problems, we recommend looking for support options to get assistance with your account. There is a link to the most up-to-date contact information right here on this page that you are viewing.

To connect your TV to YouTube TV, download the YouTube TV app from your TV’s app store. If your TV is a smart TV, it should support the app. For non-smart TVs, you can use streaming devices like Roku, Chromecast, Amazon Fire Stick, or Apple TV. After installing the app, open it and sign in with your Google account. Follow the on-screen instructions to complete the setup. Make sure your TV is connected to the internet for seamless streaming.