How Can I Change or Cancel a Payment Arrangement I Made with Verizon Wireless?

Verizon Wireless, the brand name of Cellco Partnership, is a telecommunications company offering its customers mobile devices and mobile device plans. The American company was founded in 2000 and has grown to become the second-largest wireless telecommunications provider in the United States. If you have a payment arrangement with Verizon Wireless that you want to cancel or change, follow the steps below.

For Verizon Wireless, a payment arrangement is an agreement between the customer and the company to pay a bill at a later date. If you have an upcoming bill due that you cannot pay, you can set up a payment arrangement with Verizon to pay the bill at a later date.

Changing a Payment Arrangement Online

1. Go to https://www.verizon.com/home/
2. On the top menu bar, select ‘Wireless.'
3. In the top right corner, click on ‘Sign In.'
4. Log in to your account with your mobile number or User ID, and password.
5. From the top menu, click ‘Pay Bill.'
6. Select ‘Payment Options.'
7. Under ‘Recent activites,' select ‘Manage payment arrangement.'
8. Click on ‘Edit' or ‘Pay now' next to the payment arrangement you want to change.
9. You'll receive an email or text confirming the changes to your payment arrangement.

Changing a Payment Arrangement Via the App

1. Open your My Verizon app.
2. If you're not already signed in, log in to your account with your mobile number or User ID, and password.
3. On the upper left side of the screen, click on ‘Menu.'
4. Select ‘Bill.'
5. Click ‘Manage payment arrangement.'
6. Select ‘Edit' to make your necessary changes.
7. You'll receive an email or text confirming the changes made to your payment arrangement.

Canceling a Payment Arrangement Online

Note that canceling your payment arrangement can impact your potential to make another payment arrangement down the road. You are only able to cancel the payment arrangement up to 24 hours before the due date.

1. Go to https://www.verizon.com/home/
2. On the top menu bar, select ‘Wireless.'
3. In the top right corner, click on ‘Sign In.'
4. Log in to your account with your mobile number or User ID, and password.
5. From the top menu, click ‘Pay Bill.'
6. Select ‘Payment Options.'
7. Under ‘Recent activities,' select ‘Manage payment arrangement.'
8. Follow the on-screen instructions to cancel your payment arrangement.
9. You'll receive an email or text confirming the cancellation.

Changing a Payment Arrangement Via the App

1. Open your My Verizon app.
2. If you're not already signed in, log in to your account with your mobile number or User ID, and password.
3. On the upper left side of the screen, click on ‘Menu.'
4. Select ‘Bill.'
5. Click ‘Manage payment arrangement.'
6. Select ‘Edit' to make your necessary changes.
7. Follow the on-screen instructions to cancel your payment arrangement.
8. You'll receive an email or text confirming the cancellation.

Contact Verizon Wireless Customer Service Via Phone

If you're having trouble making the necessary changes online, you will need to call into Verizon Wireless' customer support team. Explain the issues you're having and the customer service representative will help you make your necessary changes. Keep the customer service agent on the line until you receive an email or a text confirming your changes have been made.

Contact Verizon Wireless Customer Service Via Live Chat

If you prefer to receive help online, you can reach out to the Verizon Wireless customer service live chat. You will need to provide personal and account information to confirm your identity to the customer service agent before they can help you. Describe the technical issues you're having, and the agent will walk you through some troubleshooting steps. If that doesn't work, the customer service representative may be able to make the changes to your account on your behalf. Do not give the agent your credit card information over the live chat, as it's not secure.