Follow these simple steps to fix a broken Verizon FiOS phone if you have insurance (device protection).
Verizon FiOS, also known as Fios by Verizon, is a subsidiary of Verizon Communications. The company offers Internet, telephone, and television services that operate over a fiber-optic communications network. A fiber-optic network is significantly faster than a regular network.
If you have a Verizon FiOS phone that's broken and you have insurance (also known as device protection), follow the steps as outlined below to get your phone repaired.
The first step is to confirm that your device is, in fact, enrolled in device protection.
If you're having difficulties submitting the request online, you can call into Verizon FiOS's customer support line. You will need to provide your account details and explain what happened to your phone. The customer support agent will walk you through troubleshooting for online claims or can submit a claim on your behalf. If the agent is submitting a claim on your behalf, ensure you keep the customer service representative on the line until you receive the email confirmation.
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