VRBO Customer FAQ

The cancellation policy regarding refunds, including VRBO fees and taxes, is determined by the individual homeowner or property manager. Most commonly, if you cancel within the allotted timeframe, you may receive the rental amount back, but this may not include the service fees. As for taxes, it depends on the local tax laws of the area the property is located in. Cancellation policies can vary, so it's crucial to read and understand these before renting a property. VRBO does not control these policies, and all refunds are at the discretion of the property owner or manager. Check your booking confirmation email to review your exact cancellation policy.

Taxes on your property are determined based on the tax laws and regulations of the location of your property. If the taxes on your rental appear to be incorrect, it could be because of changes in local tax rules or a miscalculation. VRBO doesn't have direct control over taxation and strictly follows local tax regulations. If you believe there's an error, please consult with a local tax authority or a tax professional to confirm your tax liability. Remember, it's crucial to ensure your tax information is accurate, as you're responsible for all tax obligations associated with your rental property.