What Questions Should I Ask Simple Mobile When Shopping for a Cellphone Provider?
This article outlines the questions a customer should ask when shopping for a pre-paid plan with Simple Mobile. The article contains two links to reach Simple Mobile customer service and how to make sure the customer is getting the right plan to meet their current needs.
As more people move away from contract plans for cellphone service, one of the options for pay-as-you-go cellphone service is Simple Mobile. When starting a new plan, there are several questions you will want to ask to make sure you get the best plan and price for your lifestyle. You can contact Simple Mobile here, and below are questions you can ask the customer service representative.
Questions to Ask Simple Mobile Customer Service
- Does it service your geographical area? What is Simple Mobile's coverage area?
- What network does Simple Mobile use? Who does it partner with to provide cellphone service?
- What are the plans and pricing for a Simple Mobile cellphone?
- What kinds of phones are available through Simple Mobile? What phones are compatible with the Simple Mobile SIM card?
- Does Simple Mobile have unlimited data? If the plans don't include unlimited data, what are the data caps? What happens if you go over the data cap?
- Do minutes roll over from one month to the next?
- How would you activate your Simple Mobile phone?
- Do Simple Mobile plans work on tablets or iPads?
- Does it offer an international calling plan? If so, what are the limitations on international calling?
- How do you reload minutes onto your phone?
- Does Simple Mobile charge an activation fee?
- Does Simple Mobile offer any discounts or are there any promotions at that time of the call?
- What is the customer service satisfaction rating?
- Are there any times where calls are "free?" Does Simple Mobile have blackout periods?
- What makes Simple Mobile stand out among other providers?
- How often should you replace or upgrade your phone?
- Can you purchase more or less minutes each month?
- Does Simple Mobile require a contract?
- What are the data speeds for Simple Mobile phones?
- What support does Simple Mobile offer for issues with the phone or the pre-paid minutes?
- What is the best way to reach customer service if there are issues?
By asking these questions at the beginning, you are given a fuller picture of the product and services you will be receiving from Simple Mobile. You can contact a customer service representative here and get your questions answered.
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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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GetHuman has been working for over 10 years on sourcing information about big organizations like Simple Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Questions Should I Ask Simple Mobile When Shopping for a Cellphone Provider? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.