How Do I Move My Simple Mobile Service to a New Address?

How Do I Move My Simple Mobile Service to a New Address?

Simple Mobile customers enjoy the freedom to move the services to new addresses in the case of relocating.

However, this service is limited to those customers whose new address is within the Simple Mobile coverage areas. It is, therefore, crucial that you confirm whether the location you are moving in to is serviceable by Simple Mobile on the coverage map.

Simple Mobile requires you to initiate the transfer process either by;

• Notifying Simple Mobile by contacting customer care
• Making the changes on your account.

How Do I Move My Simple Mobile Service to a New Address by Contacting Customer Care?

You can change the service address for your Simple Mobile service by contacting Simple Mobile customer care. Follow the procedure below;

1. As soon as you get in touch with a customer care representative, tell them that you are planning to relocate.
2. Give the agent your new address.
3. Ask the representative to organize on the moving of the service.
4. Tell the agent the day you would like them to turn off the service at your old address and move it to the new address. Discuss your most preferred time.

How Do I Move My Simple Mobile Service to a New Address on My Account?

Follow the steps below to move your Simple Mobile service to a new address from your account:

1. If you have the Simple Mobile App, launch the App. If you are using a browser, visit the Simple Mobile website and sign in to your account.
2. Tap on the menu icon at the top of the page.
3. From the list, select Your Account.
4. Scroll down the menu and click on the Home Address.
5. Against the service address, type in your new address.
6. A pop up will appear on your screen and requires you to verify the address you entered against the USPS address database.
7. Confirm your details and click Submit to complete the process.

An agent will get in touch with you to schedule the date and time for the move. You should, therefore, ensure that the phone number listed in your account is working, and all contact details are up to date.

Do I Need to Return Existing Simple Mobile Equipment when Moving to a New Address?

You do not need to return the Simple Mobile equipment when moving to a new address if you plan on remaining a Simple Mobile customer.

The only reasons that require you to return the Simple Mobile equipment include;

• When you are planning to subscribe to another service provider from Simple Mobile.
• When you are moving to an area that does not have Simple Mobile coverage.
• If you do not intend to use all the equipment at your new address.

How Do I Reschedule the Move-in Date?

Due to some unavoidable circumstances, you may have to postpone your move-in date. In case this happens, you need to contact Simple Mobile customer care as soon as possible to notify them of the adjustments.

Simple Mobile requires you to notify them at least a week before the earlier scheduled date.

You should also provide a suitable date as to when you will be ready to move the mobile service to your new address.