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How Come My Simple Mobile Phone Is Not Working?

This article talks about what you should do if your Simple Mobile phone is no longer working. Detailed instructions are provided for dealing with your phones if it doesn't start, reupping your minutes if they have expired, and figuring out the problem if neither of the other options are the case.

Apr 28, 2020

If your Simple Mobile phone has stopped working, you want to get it going again as quickly as you can. There are a number of different reasons why your phone might not be working, and each of them have a different solution. Try some of the sets of instructions below, and you will most likely have your Simple Mobile phone up and running again in no time.

If Your Phone Isn't Starting Up

  1. Try starting your phone again.
  2. If that doesn't work, turn the power off.
  3. Remove the cover from the battery compartment.
  4. Remove the battery.
  5. Wait for at least 60 seconds, and then replace the battery.
  6. Replace the cover of the battery compartment.
  7. Try turning the phone on again.

If this doesn't work, then you are going to need to bring your phone in for servicing, because there is most likely something physically wrong with it. Contact Simple Mobile to find out where to take it. You can find their contact information here.

If Your Phone Is Starting Up

  1. The first thing to do is see if you have simply run out of minutes.
  2. If you have, then go to Simple Mobile's home page.
  3. Click on the Log In link in the upper right corner and log in to your account.
  4. Click on the Reup link in the navigation bar at the top of the page.
  5. If you intend to pay with a credit or debit card, enter your phone or SIM card number in the text field on the left side of the page, then click on the Pay Now button. If you intend to pay with a Service Plan card, enter your phone or SIM card number in the upper text field on the right side of the page and the plan card number in the lower text field on the right, then click on the Add Service Plan button.
  6. Fill out the required information in the text fields provided, and submit the form. Your phone should work again. There may be a brief delay while the system is updated with the new information.

If You Weren't Out of Minutes

  1. Go to Simple Mobile's Down Detector website. You can find it here: https://downdetector.com/status/simple-mobile/
  2. Look at the graph titled "Simple Mobile problems last 24 hours." If you see a problem listed there that has not been resolved, this could be the source of your problem. If there are any instructions from Simple Mobile, follow them.
  3. If you do not see anything here that could explain your problem then click on the "I have a problem with Simple Mobile" button.
  4. Fill out the required text fields and submit your problem report. Simple Mobile will contact you with additional information.

If for some reason you still have not been able to get your problem resolved then you will need to contact Simple Mobile's customer service. They have a help desk, email support, and a customer service phone line. Contact information for all of these options can be found here.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why does GetHuman Write How-to Guides for Simple Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Simple Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Come My Simple Mobile Phone Is Not Working? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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