In a nutshell: If unexpected money problems have you worrying that you won't be able to pay your Metro by T-Mobile bill, you might be hoping you can make a payment arrangement with them, and give yourself some time to get your finances back on course. Unfortunately, that will probably not be an option for you. For the most part, Metro by T-Mobile does not make payment arrangements. However, if you are lucky, you might be able to get a one-time payment extension.
If unexpected money problems have you worrying that you won't be able to pay your Metro by T-Mobile bill, you might be hoping you can make a payment arrangement with them, and give yourself some time to get your finances back on course. Unfortunately, that will probably not be an option for you. For the most part, Metro by T-Mobile does not make payment arrangements. However, if you are lucky, you might be able to get a one-time payment extension.
If you are late with a single payment, Metro by T-Mobile will suspend your aervice until you make the payment.If you miss two payments in a row, Metro by T-Mobile will disconnect your service. You are not guaranteed to get the same phone number even if you get it turned back on quickly.Luckily, Metro by T-Mobile does not charge a late fee.
Metro by T-Mobile customer service
An extension is not the same as a payment arrangement. It just gives you a few extra pays to pay in full, it does not allow you to split the past due amopunt into multiple payments.
Metro by T-Mobile used to have a policy of automatically granting 72 hour payment extensions in most cases. That policy has since been canceled, though. A Metro by T-Mobile customer service representative may, at their discretion, choose to help you out, depending on your payment history, though.
It is important to call customer service as soon after the first payment is missed. If you are lucky, you may get your account reactivated for a day or two while to gather money for the payment. If you wait until you have missed a second payment, your account will be disconnected and an extension will no longer be possible at all.
If you want to try talking about an extension in person at a Metro by T-Mobile store, continue on with the next step.
Metro by T-Mobile store locator
If you are not able to get a payment extension then you are out of luck. Your Metro by T-Mobile will be suspended until you can pay the past due amount, and it may even be disconnected. If you need any assistance, call a Metro by T-Mobile customer service representative. You can reach one from 4:00 am to 12:00 am PST, seven days a week.
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