Instagram Customer FAQ

If your two-factor authentication is linked to an old phone number, first try to recover your account by using the backup codes you received when you set up two-factor authentication. If you don't have those codes, you can try to reset your password and follow the prompts for account recovery. You may also have the option to verify your identity through other means, such as an email address linked to your account. If you still can't access your account, you might need to refer to the recovery process specific to Instagram.

If your Instagram account has been hacked and the email, password, and username have been changed, you can try to recover it by using the "Forgot password?" option on the login page. Enter your username or the phone number linked to your account. Follow the instructions in the password reset email or SMS you receive. If you can't access that email or phone number, visit the login screen, click "Need more help?" and follow the on-screen instructions to report the issue to Instagram. They will guide you through the recovery process based on the details you provide.

If both your Instagram and Facebook accounts are permanently disabled, it usually means you've violated the respective platforms' community guidelines or terms of service. Unfortunately, once an account is permanently disabled, it typically cannot be reactivated. You can review the policies and determine if there's a possibility of appealing the decision, but the chances of recovery are slim in such cases.

If someone has made a defamatory post about you on Instagram, you can report the post to Instagram by using the "Report" feature. Navigate to the post, click on the three dots in the top right corner, and select "Report." Follow the prompts to indicate that it involves harassment or bullying. You can also consider reaching out to the person directly to request that they remove the post. If the situation escalates, seeking legal advice may be appropriate to understand your rights and options.

If your Instagram account has been hacked and the email address has been changed, try to recover your account by going to the Instagram login screen and selecting "Forgot password?" Follow the prompts to use your phone number or original email for recovery. If you can't access them, follow the instructions provided for hacked accounts. Be sure to secure your email account as well, as it may be linked to your ability to reset your Instagram password.