Ikea Customer FAQ

Yes, you can make a purchase at the store and choose to pick it up later. Many IKEA locations offer a click and collect service, allowing you to reserve items online and pick them up in-store at a later time. Please check the specific procedures at your local IKEA for details on availability and policies.

If you received a broken plant pot, you can request a refund by visiting the returns section of the Ikea website or through the specific process outlined for returns in your country. Typically, this involves providing your order details and evidence of the issue, such as photographs. Be sure to follow all instructions to ensure your refund request is processed smoothly.

Yes, you can cancel an item that has not been delivered yet. To cancel, visit your order details on the Ikea website or app, where you will find the option to cancel your order if it’s eligible. Make sure to check the specific cancellation policy for any terms that may apply.

Ikea offers design, planning, and installation services through their stores and website. You can begin by visiting the services section of the Ikea website to explore available options. In-store, you can schedule an appointment with a specialist who will assist you in planning your space according to your needs. There may also be online tools available that help you visualize your space before starting the installation process.

Unfortunately, Ikea does not sell separate Farlov seat cushion replacements. If you have wear and tear or damage on your Farlov seat cushion, you may need to consider purchasing a whole new Farlov sofa or armchair. Alternatively, you can also look for third-party vendors or companies and check if they sell replacement cushions that fit Ikea furniture, including the Farlov series.