CitiCard holders who may have lost their cards or had their credit cards stolen are walked through the process of reporting the matter. They are provided with information they need to provide when calling CitiCard. Readers are also given information on what to do after the report has been made. The article wraps up with a couple of tips on how to prevent lost or stolen cards in the future.
Having a credit card lost or stolen is a frightening experience. A lost or stolen card gives someone else access to a piece of your wallet, and you want to make sure you block their access as quickly as possible. How do you report your CitiCard credit card has been lost or stolen? For more information and assistance, you can contact customer support here, and you can read below on how to report a stolen or lost card.
Once you realize your CitiCard credit card is lost or stolen, take the steps right away:
On the back of your card, there is a number to report the card has been lost or stolen. When you are initially issued your card, it is a good idea to program this number into your cell phone or write it down and keep it in an easy-to-find location. Since you won't be able to get the number off the card when it's lost or stolen, you will have the phone number readily available. When calling CitiCard, you will be following these steps:
You can also log into your online account and report your credit card lost or stolen from the CitiCard website.
The next step is to monitor your account. You want to make sure there were no unauthorized transactions between when the card was lost or stolen and when you made your report to CitiCard. Keep records of when you called CitiCard, who you spoke to, and what information you provided to the customer service representative. If you notice charges were made between your last known transaction, contact CitiCard here to dispute the transaction. If you notice charges were made after you reported the card lost or stolen, you will want to follow up with CitiCard to dispute those charges as well.
If you have any subscriptions or payments that are automatically paid via the lost or stolen card, make sure you log into those accounts and update your new payment information.
Here are a couple of steps you can take to prevent a lost or stolen card in the future:
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