If you are an AT&T customer, and you discover someone has stolen your phone, it can be a stressful time. Take immediate action to lock your phone and wipe it clean remotely to prevent further victimization. File a police report and then work with your carrier or insurance company to get a replacement as soon as possible. Make sure you notify your bank and credit card companies if you had banking or credit card apps on your phone.
Having a cellphone is essential in today's day and age, so you want to make sure your phone is safe and secure. While most people will not take something that belongs to another, there are a number of people who steal cell phones and resell them. What do you do if someone steals your AT&T phone? What steps should you take? You can get help from AT&T customer support here, and you can read on for what to do if your cellphone is stolen.
When you realize your AT&T phone has been stolen, you need to take the following steps:
To replace your stolen AT&T phone, you have a number of options. You can file an insurance claim if you had insurance on the phone, you can bring in another device and have it added to your account, or you can purchase a new phone (or AT&T certified refurbished one).
If you had location services turned on, you can log into your AT&T account to locate your missing phone. To find your stolen phone, you can log into your iCloud account and follow the prompts to locate your phone. If your phone has gone dead or is turned off, you will find the last known location of the device. If it is on, you can find the exact location. Alert law enforcement when you have locked in the location of your phone, do not confront the person yourself.
Having your phone stolen can be stressful. By taking the steps above, you can protect your identity and your phone number from further criminal activity. For more information and assistance, contact AT&T customer support here.
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