In a nutshell: AT&T Wireless, a top provider of wireless services in the U.S., offers solutions for cracked or broken phones. Determine if your phone has damage or is defective, and
AT&T Wireless is a leading provider of wireless mobile plans, devices, and Internet services across the U.S., Puerto Rico, and the U.S. Virgin Islands. If you’re an AT&T Wireless customer dealing with a cracked or broken phone, there are several steps you can take to fix the issue or replace your device.
Before taking any step you should first determine if the phone has liquid or physical damage, whether your device is defective, and if it is within the warranty coverage period.
Then follow these few steps and you’ll have everything under control.
Visit the official AT&T website www.att.com.
In the top right corner, click ‘My AT&T’ and select ‘Sign In.’
Enter your User ID and password associated with your account. If you forgot your credentials, click “Forgot user ID.”
Once signed in, go to “Go to my Account” to check your device status and plan details.
Find out if your phone is covered under warranty. AT&T’s warranty policies include:New Devices: 1-year manufacturer warranty.AT&T Certified Restored Devices: 90 days from purchase.AT&T Certified Pre-Owned Devices: No warranty.Asurion Insurance Replacement Devices: Typically include a 1-year warranty.To verify your warranty status, check your account online.
If your device is under warranty, call AT&T Customer Support. On the right upper side, click “Support” and under “Select a different service” select what is most applicable for you.
The representative may guide you through some troubleshooting steps to see if your device can be fixed without replacement. Once the process is confirmed, AT&T will send you a replacement phone.
If your phone isn’t under warranty, go to ‘Wireless,’ then “Upgrade”. Select a new phone, review the payment details, and complete the process. You’ll receive a confirmation email, and your new device will be shipped to you. If you have any question contact AT&T Wireless for more information.
Start by assessing whether your phone has physical or liquid damage and check if it’s covered under warranty or insurance. If it’s under warranty, contact AT&T Customer Support to initiate a replacement. For devices not covered, you can upgrade online by logging into your AT&T account or visit a store for in-person assistance. Store visits also allow employees to assess trade-in eligibility, potentially reducing upgrade costs. These steps will have your phone replaced or upgraded quickly.
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