If you have a cracked or broken AT&T Wireless phone, we've outlined all of your possible next steps for you.
AT&T Wireless is an American telecommunications company. AT&T Wireless operates as a subsidiary of the parent company AT&T. The organization offers its customers services in wireless mobile plans, mobile devices, and the Internet. Currently, AT&T Wireless has operations throughout the United States including Puerto Rico and the U.S. Virgin Islands. If you're an AT&T Wireless customer and have a cracked or broken phone, keep reading for a detailed description of what you should do next.
The first step you should take is to identify if your device is under warranty. AT&T's warranty policies are:
If you have warranty coverage, you'll need to call into AT&T's customer support line to begin the warranty claim process. Note that the customer service agent may try to walk you through troubleshooting steps to get your phone working again. Keep the customer service representative on the line until you receive an email confirming the exchange has been started.
If your device isn't covered by a warranty, you can choose to upgrade your device online.
If you want a new mobile device right away, you can choose to upgrade your phone in person. This option will also allow an AT&T employee to look over your phone and identify if it's eligible for a trade-in credit.
GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Fix a Cracked or Broken AT&T Wireless Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.
Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers