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ALDI Stores Customer FAQ

Top Answers & How-to Guides

How do I Contact ALDI Stores Customer Service?

The question we are asked most often is about how to talk to ALDI Stores customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Transfer an Aldi Gift Card to Another Account?

Transferring an ALDI gift card is simple, either in-store or online. Gather all the required information before starting to ensure...

How Do I Unlock My Aldi Account?

Getting locked out of your ALDI account is daunting, but you can regain access if you take the right steps. Ensure to maintain good...
Ask any question you have about ALDI Stores customer service, get an answer now.

Recent ALDI Stores Customer Questions

How do I find out about why the price of skim milk is higher than any other choices?

Prices can vary due to factors like supply and demand, production costs, and regional pricing differences. Specific reasons for price differences in skim milk can also be influenced by these factors.
Asked Jul 3, 2024 3:32 PM

Is Aldi on Pensacola St. in Tallahassee FL open after being closed due to a tornado?

Hmmm... we're not sure about that. The operating status of individual ALDI stores can be influenced by various factors like emergencies or natural disasters, which may cause temporary closures. Please check your local store's status through the ALDI Store Locator for the most accurate and up-to-date information.
Asked May 15, 2024 2:12 PM

Want to order a part for an item that I bought there?

ALDI does not sell individual parts for products. If you are having issues with a product you bought at ALDI it is recommended to bring it back to the store. Returning the item with the receipt will often be enough to either get a refund or replacement, depending on the terms of ALDI's return policy. We suggest visiting the store where you purchased the item and explaining the situation to the ALDI staff. ALDI values customer satisfaction and will do their best to rectify the issue.
Asked May 6, 2024 8:35 PM

why can't I use my gift card at the self check out register?

At ALDI stores, some services and payment options may not be available at self-checkout registers. Unfortunately, gift cards are one of those services not processed at the self-checkout. This is done to ensure each transaction involving gift cards is handled properly and securely. For this reason, when using a gift card as a form of payment, we ask you to use one of our staff-assisted registers. This way, we can offer you the best and most secure service possible.
Asked Apr 17, 2024 9:23 PM

Does Aldi accept checks as payment

Yes, ALDI does accept checks as a form of payment. It's recommended to bring a valid photo ID, as it may be required for check verification. Please remember that each check is electronically processed, so funds will be deducted from your bank account as quickly as the next business day. However, this can vary based on your bank's policies.
Asked Apr 7, 2024 10:49 PM

Help me with my ALDI Stores customer service issue

Account Management

How Do I Transfer an Aldi Gift Card to Another Account?

Transferring an ALDI gift card is simple, either in-store or online. Gather all the required information before starting to ensure...

How Do I Unlock My Aldi Account?

Getting locked out of your ALDI account is daunting, but you can regain access if you take the right steps. Ensure to maintain good...

Where Can I Find My Aldi Account Number?

Managing your ALDI services requires the use of your account number. This is the key to accessing your account details and resolving...

Is It Possible to Merge Two Aldi Accounts?

Although ALDI doesn't provide an official account merge option, it is possible to manage two accounts conveniently. If you find it...

Delivery Issues

How to Report an Issue with Aldi Delivery?

ALDI offers home grocery delivery service at the great majority of its US locations. If your ALDI grocery delivery is missing, or if...

How Do I Complain to Aldi About a Late Delivery?

ALDI offers home delivery of groceries at almost every location. If your delivery is late, the first thing to do is to check for messages...

What Should I Do When Aldi Delivery by Usps Is Missing?

ALDI has a home delivery service at most of its locations. If your ALDI delivery is missing, check for texts and Instacart or DoorDash...

Gift Cards

If I Don’t Claim an Aldi Gift Card, What Happens?

The Aldi gift card lets you shop in stores or online, as physical Aldi cards never expire. However, digital eCards expire after 5 years....

Store Locations

How Do I Find the Closest Aldis?

If you are a returning or new ALDI shopper, you want to know where the nearest location is to your home. By going online or using the...

Holiday Shopping

How Do I Find Cyber Monday Deals for Aldi?

Apart from ALDI Cyber Monday offers, you can also get different gift coupons and discount codes to save further. Purchasing items you...

How Do I Make an Order for the Aldi Cyber Monday Event?

You will find numerous special offers for you on ALDI Cyber Monday that will keep you glued to your screen to get the best. Purchase...

How Do I Make an Order from Aldi Black Friday Event?

Shopping at ALDI for Black Friday deals is fun, seamless, and worth it for one of the best promotional offers. If you have any trouble...

How Do I Find Black Friday Deals for Aldi?

Even though ALDI does not offer Black Friday sales, you can find incredible discounts on the day after Thanksgiving as it marks the...

How Do I Return an Item to Aldi from Their Black Friday Sale?

This article discusses how to return an item that you purchased at the ALDI Black Friday sale. The method for making the return is...

How Do I Return an Item to Aldi from Their Cyber Monday Sale?

This article talks about how to return an item you purchased at the ALDI Cyber Monday sale. The only available method for making an...

Returns and Refunds

How Do I Get a Refund from Aldi?

ALDI's return policy allows customers to return items accompanied by a receipt on return for a refund and a replacement item. This...

How Do I Track My Aldi Return?

Tracking your ALDI return depends on where you live. If you live in the United States, you can track your return via the InstaCart...

How Do I Check the Status of My Aldi Refund?

ALDI is reputable for the quality of its products and its fair return policy that suits most customers. Its products are also relatively...

How Do I Return an Item from Aldi?

To receive a refund or replacement for an unsatisfactory ALDI purchase, bring your receipt, any unused portion of the product, and...

How Do I Exchange an Item from Aldi?

The best way to exchange an item purchased from an ALDI store is to return to any physical location with your receipt, as much of the...

Does Aldi Pay for Shipping on Returns or Exchanges?

In the US, ALDI partners with InstaCart for online grocery delivery. If your InstaCart order was not satisfactory, begin the resolution...

Store Information

What are Aldi's store hours?

ALDI stores typically have varying store hours depending on location and day of the week. In general, our stores are open from Monday...

Can I use manufacturer's coupons at Aldi?

No, Aldi does not accept manufacturer's coupons. This is because Aldi already offers the lowest prices possible on their products by...

Does Aldi accept credit cards or only cash?

Aldi accepts both credit cards and cash as payment methods. At Aldi stores, customers have the convenience of using major credit cards...

What is Aldi's return policy for perishable items?

ALDI's return policy for perishable items ensures customer satisfaction. If you are unsatisfied with a perishable item, simply bring...

Can I place an order for curbside pickup at Aldi?

No, currently Aldi does not offer curbside pickup for online or in-store orders. However, Aldi has been continuously expanding its...

Does Aldi offer a loyalty program or rewards?

No, ALDI does not offer a traditional loyalty program or rewards program. We focus on providing our customers with high-quality products...

What types of payment methods does Aldi accept for online orders?

ALDI Stores accept multiple payment methods for online orders to provide convenience to its customers. Currently, the accepted payment...

Does Aldi have a price match policy?

No, ALDI does not have a price match policy. They strive to offer the lowest possible prices on high-quality products and achieve this...

Can I apply for a job at Aldi online?

Yes, you can apply for a job at ALDI online. To make the application process convenient and accessible, ALDI has a dedicated online...
We look to the ALDI Stores issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ALDI Stores issues reported to GetHuman
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