Comcast Customer Care on Twitter

Getting Comcast's Attention on Twitter by GetHuman

@comcastcares
Customer Twitter Account
Usually replies within: 100 hours
Best time to tweet: ~10:15am
#14 of 15 contacts
37,911 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: BillingTweet re: Service OutageTweet re: Streaming or Download TroubleTweet re: Equipment TroubleTweet re: Cancel ServiceAbout a different issue

Recent reasons others tried tweeting Comcast

Several years ago we had an Xfinity account in Logan, Utah. Around ** months ago, we b...
Support for new internet
I will like internet service for my house *I'm a new resident of florida. I need inform...
Paid for internet but haven't received nor heard anything
we get pic breakup more so at night.And my internet is slower than when I first signed...
I want to make an appointment to have a new tv hooked up tomorrow.
I would like a quote to add TV with DVR to my account with Comcast. I currently have i...
On ** Jan **** I canceled online my FIOS service (which I signed up for abt * mos ago b...
Network is compromised need new safeguards
We have moved service to a new home and the driveway has been paved so I need Comcast t...
Scheduled tech did not arrive. Need internet fixed there is an outside line problem...
Change internet from Performance to Blast
I would like to cancel my internet service because bill keeps increasing.
Get help with my issue

Comcast Twitter-based Customer Help - Stats

Twitter @ Handle
@comcastcares
Call-back available
NO
Best hours
Mon-Fri 9am-1pm, Sat 8am-5pm EST
Right time to tweet them
10:15am
Expected reply tweet
100
Issue turnaround time
128
Rank (amongst all ways to contact)
14
Legibility of messaging
42%
Customer service rating
41%
Customer votes
37,911
Information last updated
Sun Jan 19 2020 08:00:00 GMT+0000 (UTC)

Comcast Customer Service through Twitter

Comcast is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Comcast will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Comcast your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Comcast that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Comcast's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Comcast

Of the 15 way(s) to get in touch with Comcast, customers like you claim that the best one is the 800-266-2278 option. From this page you can easily access all the possible contact information options for Comcast as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Comcast? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Comcast

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