A:Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2.You can also use our free service that can talk to Comcast for you and report back.
Q:
Does Comcast offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 8am-7pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 25 seconds.The longest hold times are on Saturday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · Dial # 1, then 1+ zip code, then 1+1, then account phone #. For Business technical support. · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · This is the number for Business Accounts. Press 0, then enter zip code, then press 5 · I have the numbers of your street address as ????. Is this the account you are calling about? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · For Business questions or for ordering new service. · Comcast Business - I have the numbers of your street address as ????. Is this the account you are calling about? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · Press 3, 1, 1, 1, 1, then * (star) · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about? · Free tools available: Talk for me, Skip the wait, Schedule my call
Mon-Fri 8:30am-6pm EST · Executive Response Team at headquarters in Philadelphia. · Xfinity - I have the numbers of your street address as ????. Is this the account you are calling about?
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Comcast below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Comcast phone number to document the phone system.
Here is how our research team describes the way the Comcast phone system greets you: I have the numbers of your street address as ????. Is this the account you are calling about?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2.
Below are some clips we've found from Comcast's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Which would you like to use?
Please say or if you need a minute to look it up, press the star key.
Otherwise, just tell me the ten digit phone number for the account you're calling about."
Excerpt from a call with Comcast
Tuesday, June 11, 2024 5:18 PM
They may ask your reason for calling (instead of a menu)
"Let's try this. Just use your keypad to enter it.
If you need time to find it, press star.
Is that right? Say yes or no.
Is this the account you're calling about?
I can store your information to match to this account whenever you call from this number.
That way, you won't have to confirm your address on each call.
Again, If you'd like in order to continue to an agent, I'll need to know why you're calling."
Excerpt from a call with Comcast
Tuesday, April 9, 2024 3:58 PM
They may ask you to enter information with the dial pad
"Which would you like to use?
Please enter or I understand you'd like to speak to an agent, but I need a little more information from you to better service your call."
Excerpt from a call with Comcast
Saturday, May 25, 2024 2:59 PM
They may ask you to say or enter information
"Hi. Thank you for calling Xfinity.
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
I'll need a phone or account number to look you up. Say phone number or account number or say new customer to sign up for a new service."
Excerpt from a call with Comcast
Wednesday, July 17, 2024 9:26 PM
They may need to look up your account
"Hi. Thank you for calling Xfinity.
This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
I'll need a phone number or account number to look you up."
Excerpt from a call with Comcast
Tuesday, July 23, 2024 3:58 PM
The first phone menu
"Hi. Thank you for calling Xfinity. This call may be monitored or recorded For more information about our privacy practices, visit us at xfinity dot com slash privacy.
I'll need a phone number or account number to look you up.
Which would you like to use?
To look up your account, I'll need a phone number or account number.
Which would you like to use? You can say phone number or account number.
Let's try this. To use your phone number to look up your account, press one.
To use your account number, press two."
Excerpt from a call with Comcast
Wednesday, June 5, 2024 9:29 PM
What are the hours and when should I call?
Comcast operates the call center for this 800-266-2278 phone number Mon-Sat 8am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 3,672 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Comcast call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Comcast phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Comcast staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Comcast is Saturday.The most busy day to call is Monday, which averages 42% more phone calls by comparison.Again, this is based on a sample of 3,672 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Saturday, which is 960% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Comcast is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Comcast staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
When calling Comcast for customer support, callers have the option to speak with a representative to troubleshoot current problems, make plan adjustments or sign up for new service. Since I'm not a current customer, I called Comcast to learn about offers for high-speed internet for home use. Upon calling, an automated recording informs customers they have reached Xfinity, which is owned by Comcast. Callers are also told that their call may be monitored or recorded, with a choice to press nine for Spanish.
I waited for menu options and was prompted instead to enter the zip code where I currently have and/or need service. The system didn't find an account based on my ZIP Code since I'm not a customer, so I was given further options to enter an account number or say the words 'new customer' for assistance. After choosing to respond with 'new customer,' I was placed on a brief hold before a customer service representative answered.
She first asked me some basic questions, such as my name, phone number and ZIP Code, before I was able to make my request. She also shared that government assistance is available to help cover a portion of any internet plan if I qualify based on whether I receive food stamps, Medicaid or other low-income support. Since this didn't apply to my circumstances, we moved on, and I told the rep I was interested in high-speed internet.
After searching my address in her database, the rep shared a few current offers for high-speed internet at a lower cost than what I'm currently paying. She explained I would need to pay a one-time installation fee with a new modem but could access reliable internet service for up to two years at around $30 per month. This offer would support web service for up to five devices, including gaming consoles. While there is no contract, she told me the offer is only applicable for 48 months and there could be a price increase at that time. However, she said Xfinity/Comcast tries to work with customers to maintain the best deals.
In addition, the rep shared a few other offers that might work better for personal use at home and was very patient in detailing how the installation would work. She said internet customers can also take advantage of discounted rates for Xfinity's mobile service for smartphones and tablets and streaming and TV. I explained that I wasn't ready yet to decide but would like time to review the offers she provided. She was obliging and offered to call me back at the end of the week to follow up.
Overall, the call was productive but took some time, a total of 15 minutes, so callers should be prepared to find a quiet place to talk and listen. The rep was friendly, helpful and knowledgeable while providing multiple options that could fit my budget and needs.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Comcast
If you have time to do a bit of reading before you call Comcast, we recommend you read over some of our problem-specific articles.
Xfinity is one of the major internet service providers. If you are looking for a new internet service provider, you need to know if Xfinity is the cheapest. Compared to major competitors such as AT&T, Spectrum, Cox, and RCN, it tends to have average rates. Some of its plans are the cheapest alternative, though.
Click the link above to get answers to just about any Comcast customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Comcast, and their purpose. Are any of these similar to the reason you are trying to call?
Phone line not working: "The issue is that my phone line is not working."
- From a call lasting 10m 50s , Jul 23, 2024 3:43 PM
Internet connectivity issue: "No Wi Fi. No Internet."
- From a call lasting 3m 26s , Jul 23, 2024 2:01 AM
More Comcast Customer Service Contacts
There are of course other ways to contact Comcast customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service through chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Comcast provides this option.
Comcast, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Comcast customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Comcast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Comcast agent. This phone number is Comcast's best phone number because 331,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-266-2278 include Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service and other customer service issues. The Comcast call center that you call into has employees from South Carolina, Pennsylvania, Colorado, New Hampshire and is open Mon-Sat 8am-7pm ET according to customers. In total, Comcast has 8 phone numbers. It's not always clear what is the best way to talk to Comcast representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Comcast. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
