Comcast Customer Care on Twitter

Getting Comcast's Attention on Twitter by GetHuman

@comcastcares
Customer Twitter Account
  • Somebody from Comcast usually replies within 100 hours.
  • GetHuman site vistors rank this #10 out of 12 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Comcast instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Comcast

They will not allow me to cancel my service on the phone. This is really ridiculous and...
I sent a check to comcast ******** but it has not cleared so I need to make a payment
Explain my bill increase
Cancelled internet months ago, still being charged. I want them to fix this by stopping...
Need to talk to someone about my previous payment that was sent in
After speaking to one of your employees about changing my payment information, my bank...
Internet connection is slow*intermittent the past five days. Have chatted with bot each...
I have been through many calls with you over billing. I was promised by the last person...
Reconnect my home TV and Internet services.
I'm trying to get my account number
Need to get cable and internet. Can't do it online. I ordered internet with xfinity and...
No signal for * weeks. I’ve checked every possible cord n connection. I’ve tried all t...
Need to talk to LIVE AGENT about charges to my upcoming bill.

Comcast Twitter-based Customer Help - Stats

Twitter @ Handle@comcastcares
Best hours24 hours, 7 days
Right time to tweet them9am
Expected reply tweet100
Issue turnaround time148
Rank (amongst all ways to contact)10
Legibility of messaging49%
Customer service rating48%
Customer votes37,904
Information last updatedSun Apr 14 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Comcast Customer Service through Twitter

Comcast is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Comcast will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Comcast your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Comcast that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Comcast's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Comcast

Of the 12 way(s) to get in touch with Comcast, customers like you claim that the best one is the 800-266-2278 option. From this page you can easily access all the possible contact information options for Comcast as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Comcast? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Comcast

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