Citibank Customer Care on Twitter

Getting Citibank's Attention on Twitter by GetHuman

@askciti
Customer Twitter Account
  • Somebody from Citibank usually replies within 9 hours.
  • GetHuman site vistors rank this #7 out of 10 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Citibank instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Citibank

I recently applied for a Home Depot credit card. A couple of days ago I received an ema...
des informations sur mon compte
I transferred money from another bank account into my debit account here but it took th...
je souhaite reprendre mon ancien compte comment faire et savoir combien j'ai dans mon...
I can’t send a Zelle payment it does not work and says payment failed
Need help with a refund on a payment on a personal loan, i paid for it twice because th...
I WANT TO DEPOSIT MY CITIBANK CHECK INTO MY ACCOUNT.*I WROTE THIS LINE ONE HUNDRED OF T...
I WANT TO DEPOSIT A CITIBANK CHECK INTO MY ACCOUNT. IS IT SO COMPLICATE?
error logging into citimanager
My debit card was declined at the store. My balance is over *,*** in my account. WHY...
Was notified in July of funds on deposit due to a ***k account. I worked for Lockheed...
GET HUMAN?????? **** YOU!!!!!! I HAVE EXPLAIN A THOUSAND TIMES MY PROBLEM AND NEVER ONE...
help me log in and unlock my debit card

Citibank Twitter-based Customer Help - Stats

Twitter @ Handle@askciti
Best hoursMon-Sun 9am-10pm EST
Right time to tweet them9am
Expected reply tweet9
Issue turnaround time25
Rank (amongst all ways to contact)7
Legibility of messaging85%
Customer service rating84%
Customer votes3,172
Information last updatedSat Mar 02 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Citibank Customer Service through Twitter

Citibank is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Citibank will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Citibank your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Citibank that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Citibank's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Citibank

Of the 10 way(s) to get in touch with Citibank, customers like you claim that the best one is the 800-950-5114 option. From this page you can easily access all the possible contact information options for Citibank as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Citibank? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

Other Citibank Twitter Accounts

@citibank

How to Contact Citibank

More Companies on Twitter

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