Citibank Customer Care on Twitter

Getting Citibank's Attention on Twitter by GetHuman

@askciti
Customer Twitter Account
Usually replies within: 14 hours
Best time to tweet: ~10:45am
#8 of 10 contacts
3,177 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Dispute a ChargeTweet re: Replacement CardTweet re: Get Banking HelpTweet re: Account AccessTweet re: Make a PaymentAbout a different issue

Recent reasons others tried tweeting Citibank

I seem to have an old account that shows as a charge back. I wanted to get details on t...
Need to close my account
I need to lower my monthly plan payment on my closed credit card
Need to find if there is a charge of $**** on december ** to my card.
Re promo kfc treats. Sharing my disappointments on this. Promo started dec *, I purchas...
Didn’t receive government travel card
I am a Citi Bank account holder.*Can I deposit a foreign check into my *Checking ot Sav...
I am a Citi account member.*Can I deposit a foreign check in to my checking or*savings...
My citi AA card was locked. help to unlock the card
I applied for a city American airlines aadvantage credit card. assuming I will be appro...
Lost my credit card and need my credit card statement
Paid a debt that states your were where they got it from and we think we are being scam...
My balance got deducted
Get help with my issue

Citibank Twitter-based Customer Help - Stats

Twitter @ Handle
@askciti
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
10:45am
Expected reply tweet
14
Issue turnaround time
18
Rank (amongst all ways to contact)
8
Legibility of messaging
50%
Customer service rating
89%
Customer votes
3,177
Information last updated
Fri Feb 14 2020 08:00:00 GMT+0000 (UTC)

Citibank Customer Service through Twitter

Citibank is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Citibank will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Citibank your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Citibank that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Citibank's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Citibank

Of the 10 way(s) to get in touch with Citibank, customers like you claim that the best one is the 800-374-9700 option. From this page you can easily access all the possible contact information options for Citibank as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Citibank? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Citibank

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