American Airlines Customer Care on Twitter

Getting American Airlines's Attention on Twitter by GetHuman

@AmericanAir
Customer Twitter Account
Usually replies within: 16 hours
Best time to tweet: ~10:45am
#9 of 10 contacts
34,088 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Problem With a FlightTweet re: Cancelled FlightTweet re: Flight InquiryTweet re: Update ReservationTweet re: Find ItineraryAbout a different issue

Recent reasons others tried tweeting American Airlines

Need to cancel flight for *-*-**** returning *-**-**. AA Record Locator ILWBMP
Good afternoon. American airlines said that by this time they would send me the vouche...
Boa tarde.Meus filhos Renan Bastos Bovi* e Bernardo Lu*s Bastos Bovi* viajaram pela Ame...
I printed my boarding pass but my KTN is not on it? What do I need to do?
Hi:*My issue is my name is Carol Ann Burkhart-Lyons on my drivers license ID . *My nam...
Hello, I am from Costa Rica, but I live in Ireland, I know I have a flight to return to...
need to make a reservation with cat
AAAdvantage question, need a call
cant get seat assignment for flight leaving Bangkok to Narita and also flight from Nari...
I brought a ticket this morning and need to cancel and get my money back I had lost all...
purchase reservation on hold
I had to cancel a flight and I'm unsure what the cancellation fee is and what I'll be r...
Upgrade frequent flier ticket
Get help with my issue

American Airlines Twitter-based Customer Help - Stats

Twitter @ Handle
@AmericanAir
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
10:45am
Expected reply tweet
16
Issue turnaround time
31
Rank (amongst all ways to contact)
9
Legibility of messaging
78%
Customer service rating
44%
Customer votes
34,088
Information last updated
Wed Feb 19 2020 10:00:00 GMT+0000 (UTC)

American Airlines Customer Service through Twitter

American Airlines is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that American Airlines will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM American Airlines your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like American Airlines that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that American Airlines's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting American Airlines

Of the 10 way(s) to get in touch with American Airlines, customers like you claim that the best one is the 800-433-7300 option. From this page you can easily access all the possible contact information options for American Airlines as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach American Airlines? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact American Airlines

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