American Airlines Customer Care on Twitter

Getting American Airlines's Attention on Twitter by GetHuman

@AmericanAir
Customer Twitter Account
  • Somebody from American Airlines usually replies within 11 hours.
  • GetHuman site vistors rank this #9 out of 9 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling American Airlines instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting American Airlines

My flight was cancelled. Need a refund as the rebooked time does not work for me
I need to add wheelchair service to an existing reservation.
On September *. **** Flight ***** was on time and was due to leave at *:**pm. We did bo...
my bag was delayed on a recent trip to Scotland and Ireland. I had to buy a few pieces...
I am writing to request a refund of my Avios or a rebooking of my flights, which I miss...
We will be traveling to Rome and I want to know what snacks we can take with us - dried...
please I need your help to refund me the difference between the Premier class ticket an...
Check in not accepting passport information. Checking in Raymond I Stark got Flight AA...
I just booked a flight with a return date incorrect and need to change it to the week p...
I want to apply trip credit to a reservation which is more than the amount of the credi...
Need to change flight asap it’s an emergency please help!!!
Ask if possible to take earlier flight
Trying to cancel a flight for one of my contractors. Flight details: **Passenger: Jody...

American Airlines Twitter-based Customer Help - Stats

Twitter @ Handle@AmericanAir
Best hours24 hours, 7 days
Right time to tweet them1:30pm
Expected reply tweet11
Issue turnaround time37
Rank (amongst all ways to contact)9
Legibility of messaging73%
Customer service rating39%
Customer votes34,092
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

American Airlines Customer Service through Twitter

American Airlines is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that American Airlines will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM American Airlines your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like American Airlines that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that American Airlines's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting American Airlines

Of the 9 way(s) to get in touch with American Airlines, customers like you claim that the best one is the 800-433-7300 option. From this page you can easily access all the possible contact information options for American Airlines as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach American Airlines? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact American Airlines

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