I've never been much of a trader, but I'm looking for a way to increase my investments and make my money work for me. My friends keep telling me to check out trading platforms so I decided to take a look at eTrade. I didn't want to just blindly sign up online though since I don't know too much about it, so I decided to call someone to talk about creating an account.
I wasn't sure how great an internet company would be at offering personal customer service since my experience with internet companies has not been the best. I was pleasantly surprised though, because there weren't too many steps to get to the hold line and even then the wait wasn't too long.
When I called, a voice assistant stated, "Welcome to eTrade, to get started, please say or enter your account or social security number. Not a current eTrade customer? Say new account." I said that I wanted a new account and it replied, "Okay, a new account. Please hold while I connect you with a customer representative."
It took less than a few minutes and I was already in the hold line which was just pleasant hold music. It was interesting though because the recorded voice said that the music was created by employees of the company. That was kind of a neat tidbit. It took ten minutes so I got to listen to a few, and then a helpful customer agent helped me through setting up my new account.