Toll-free · Say, "New Account." · Please say or enter your account number or social security number. If you're not a current eTrade customer, say "new account."
Toll-free · This is for their security department · Please say or enter your account number or social security number. If you're not a current eTrade customer, say "new account."
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this eTrade phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0#
Here is how our research team describes the way the eTrade phone system greets you: Please say or enter your account number or social security number. If you're not a current eTrade customer, say "new account."
Below are some clips we've found from eTrade's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Not a current E Trade customer?
Thanks. Ten ninety nine forms were mailed or electronically posted by February fifteenth.
For accounts with qualifying activity, To view and print tax forms, simply log on at e trade dot com.
Slash tax enter. In a few words, please tell me what I can help you with today."
Excerpt from a call with eTrade
Saturday, March 2, 2024 7:39 PM
They may ask you to enter information with the dial pad
"Enter your account number or Social Security number."
Excerpt from a call with eTrade
Thursday, March 28, 2024 10:37 PM
They may ask you to say or enter information
"To find out more about opening an account, say new account or press one.
Or say let me find it or press two. I don't know it or press three."
Excerpt from a call with eTrade
Monday, April 15, 2024 5:49 AM
The first phone menu
"Welcome to WeTrade.
To get started, please say or enter your account number or Social Security number.
Not a current E Trade customer? Say new account.
Say or enter your account Sorry.
I still did
Sorry.
We're having difficulty processing your request. To speak to someone in customer service, press zero.
To return to the main menu, press star star."
Excerpt from a call with eTrade
Sunday, March 31, 2024 4:24 PM
What are the hours and when should I call?
eTrade operates the call center for this 800-387-2331 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 108 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this eTrade phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like eTrade staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call eTrade is Sunday.The most busy day to call is Tuesday, which averages 229% more phone calls by comparison.Again, this is based on a sample of 108 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call eTrade is Friday.
Why call this eTrade number?
Below is a sample of recent calls to eTrade, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry: "I had initiated a wire transfer, but it had not been sent and there is a cut of fifty dollars in my account."
- From a call lasting 24m 26s , Apr 10, 2024 11:47 AM
Transfer VIP pass: "How to transfer that VIP pass to the new phone?"
- From a call lasting 9m 54s , Mar 30, 2024 12:50 PM
Updating contact information: "I've changed my phone number and need to update it on my eTrade account."
- From a call lasting 13m 25s , Feb 1, 2024 8:11 AM
Assistance with eStock login: "I didn't save my user ID and password for eStock, can you help me with that?"
- From a call lasting 94m 42s , Jan 31, 2024 12:31 PM
Updating IFSC code: "I just want to update my IFSC code."
- From a call lasting 14m 44s , Jan 13, 2024 5:21 AM
More Ways to Contact eTrade Customer Service
There are of course other ways to contact eTrade customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- eTrade customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is eTrade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a eTrade agent. This phone number is eTrade's best phone number because 3,510 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-387-2331 include Get financial advice and other customer service issues. Rather than trying to call eTrade first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, eTrade has 3 phone numbers. It's not always clear what is the best way to talk to eTrade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for eTrade. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like eTrade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.