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eTrade Customer Service

Phone Number & Contact Info

eTrade's Best Phone Number

800-387-2331
Toll-free·Calls Customer Service·Most popular eTrade number
Q:

How do I talk to a live human at eTrade?

A:Press 0#
Q:

Does eTrade offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

eTrade Customer Phone Numbers

New Customers

800-786-2575
Toll-free · 24 hours, 7 days · Say, "New Account." · Please say or enter your account number or social security number. If you're not a current eTrade customer, say "new account."

Security Department

800-293-1621
Toll-free · 24 hours, 7 days · This is for their security department · Please say or enter your account number or social security number. If you're not a current eTrade customer, say "new account."

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this eTrade phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0#
Here is how our research team describes the way the eTrade phone system greets you: Please say or enter your account number or social security number. If you're not a current eTrade customer, say "new account."
Below are some clips we've found from eTrade's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Not a current E Trade customer? Thanks. Ten ninety nine forms were mailed or electronically posted by February fifteenth.
For accounts with qualifying activity, To view and print tax forms, simply log on at e trade dot com.
Slash tax enter. In a few words, please tell me what I can help you with today."
Excerpt from a call with eTrade
Saturday, March 2, 2024 7:39 PM

They may ask you to enter information with the dial pad

"Enter your account number or Social Security number."
Excerpt from a call with eTrade
Thursday, May 23, 2024 6:07 PM

They may ask you to say or enter information

"To find out more about opening an account, say new account or press one. Or say let me find it or press two. I don't know it or press three."
Excerpt from a call with eTrade
Thursday, May 23, 2024 6:07 PM

The first phone menu

"Welcome to We Trade. To get started, please say or enter your account number or Social Security number. Not a current E Trade customer? Say new account. Say or enter your account number or Social Security number.
To find out more about opening an account, say new account or press one.
Or say let me find it or press two.
I don't know it or press three."
Excerpt from a call with eTrade
Thursday, May 2, 2024 12:26 PM

What are the hours and when should I call?

eTrade operates the call center for this 800-387-2331 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 135 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this eTrade phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like eTrade staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call eTrade is Sunday. The most busy day to call is Monday, which averages 371% more phone calls by comparison. Again, this is based on a sample of 135 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call eTrade

In summation, the best day to call eTrade is Friday.

Why Customers Call eTrade

If you have time to do a bit of reading before you call eTrade, we recommend you read over some of our problem-specific articles.

How Do I Open an Account with eTrade?

Trading has been made easy and accessible through online platforms such as eTrade. With these online investment platforms, you can diversify your investment portfolio and explore multiple financial markets from the palm of your hand. eTrade has simplified these processes, from setting up an account to trading and accessing funds. Join millions of other online investors through eTrade and explore the endless opportunities in the digital space.

How Do I Close My Account with eTrade?

eTrade investors close their accounts for various reasons. Whether they no longer want to use the platform or would rather withdraw all of their money, eTrade offers the option to leave the platform permanently in only a few steps. If your account is inactive or you decide you no longer want to invest, consider following the steps to shut down your account properly without losing your funds.

How Do I Recover a Hacked eTrade Account?

Recovering a hacked eTrade account requires immediate action and careful attention to detail. Don't waste any time when you find any activities suggesting your account might have been hacked. Take the necessary steps to recover your account and continue with your normal activities. If you encounter problems during the process, contact customer support.

Top eTrade customer service problems

Click the link above to get answers to just about any eTrade customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to eTrade, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel transfer request: "I made a mistake with a transfer of two thousand dollars, please cancel it."
- From a call lasting 3m 36s , May 23, 2024 6:07 PM
Assistance with VIP access: "I need help accessing after I get the temporary password due to my VIP access."
- From a call lasting 31m 46s , May 14, 2024 1:34 AM
Resetting password: "I want to access my eTrade account. I need new password."
- From a call lasting 43m 30s , May 13, 2024 5:56 PM
Questions about transaction: "I'm not sure where that money goes."
- From a call lasting 13m 28s , May 2, 2024 12:26 PM
Payment inquiry: "I had initiated a wire transfer, but it had not been sent and there is a cut of fifty dollars in my account."
- From a call lasting 24m 26s , Apr 10, 2024 11:47 AM
Transfer VIP pass: "How to transfer that VIP pass to the new phone?"
- From a call lasting 9m 54s , Mar 30, 2024 12:50 PM
Updating contact information: "I've changed my phone number and need to update it on my eTrade account."
- From a call lasting 13m 25s , Feb 1, 2024 8:11 AM
Assistance with eStock login: "I didn't save my user ID and password for eStock, can you help me with that?"
- From a call lasting 94m 42s , Jan 31, 2024 12:31 PM
Updating IFSC code: "I just want to update my IFSC code."
- From a call lasting 14m 44s , Jan 13, 2024 5:21 AM

More eTrade Customer Service Contacts

There are of course other ways to contact eTrade customer service besides the phone. Below we list the best ones, by medium.

eTrade Customer Help Desk / Web Support

us.etrade.com - Customer Service
Online customer service support
As a last, sometimes only, resort- eTrade customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is eTrade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a eTrade agent. This phone number is eTrade's best phone number because 3,510 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-387-2331 include Get financial advice and other customer service issues. Rather than trying to call eTrade first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, eTrade has 3 phone numbers. It's not always clear what is the best way to talk to eTrade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for eTrade. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like eTrade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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