eTrade Customer FAQ

Top Answers & How-to Guides

What is eTrade's Phone Number?

The question we are asked most often is about how to talk to eTrade customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My eTrade Password?

If you find yourself locked out of your eTrade account, you can reset your password quickly and easily. From the login page, click...

How Do I Close My Account with eTrade?

eTrade investors close their accounts for various reasons. Whether they no longer want to use the platform or would rather withdraw...
Ask any question you have about eTrade customer service, get an answer now.

Recent eTrade Customer Questions

How can I buy u.s. stocks in Japan?

You can buy U.S. stocks in Japan through an eTrade account. After creating an account, select "International Investing" and then choose "U.S." from the list of choices. Once you have decided on a specific U.S. stock to purchase, simply input the ticker symbol and choose the amount of shares you want to buy. Make sure to review your trade before executing it -- you should also be aware of any potential fees or taxes related to international trading. Please note that market hours and trading regulations may differ due to time zone differences and local regulations.
Asked Jun 20, 2024 5:29 AM

How can i replace the mobile number for verification

To replace your mobile number for verification on eTrade, log into your account and navigate to your profile settings. There, you should find a section labeled 'Security' or 'Account Preferences'. After selecting that section, you can update your contact information, including your phone number. Remember that after updating and saving your changes, the new number will be used for all future verification procedures. Ensure the number you enter is correct and you have access to it for receiving verification codes.
Asked Mar 25, 2024 11:07 AM

I changed my phone number and can't login

If you've changed your phone number and can't log into eTrade, you may need to update your security settings. If you've established two-factor authentication, your old phone number may still be registered for confirmation codes. Unfortunately, we can't handle this process directly. You should reach out to eTrade's customer service to discuss security measures and steps to update or change your phone number. Please make sure to have your personal information ready to verify your identity with eTrade's customer service. They should be able to assist you further from there.
Asked Mar 14, 2024 7:36 AM

Sorry, we were unable to match your name with the mobile number you provided.

Since we are only here to provide general assistance, specific account issues such as name and mobile number discrepancies are beyond our scope to resolve directly. It's likely that the information provided during the registration process didn't match up correctly. We suggest checking the information you've entered for any possible mistakes, ensuring that your name is spelled correct and the phone number is accurate. Remember, maintaining updated and accurate personal information is crucial for the eTrade platform to provide a seamless and secure user experience.
Asked Mar 11, 2024 5:03 PM

Can’t log in. Wrong mobile number

We're sorry to hear you're having trouble logging into your eTrade account due to having the wrong mobile number. Unfortunately, you cannot correct this problem through the website or app yourself. For your security, it's recommended to contact eTrade customer service directly, they will verify your identity and help you update your mobile number. You can also visit an eTrade branch if you have one nearby. We recommend that you have some form of ID and any associated account numbers ready to help make the process smoother.
Asked Mar 7, 2024 12:54 PM

Help me with my eTrade customer service issue

Password and Account Management

How Do I Reset My eTrade Password?

If you find yourself locked out of your eTrade account, you can reset your password quickly and easily. From the login page, click...

How Do I Recover a Hacked eTrade Account?

Recovering a hacked eTrade account requires immediate action and careful attention to detail. Don't waste any time when you find any...

How Do I Reset My Username and Password with eTrade?

In summary, E-Trade is the oldest online brokerage platform where people buy and sell stocks, mutual funds, exchange-traded funds,...

Account Closure and Set-Up

How Do I Close My Account with eTrade?

eTrade investors close their accounts for various reasons. Whether they no longer want to use the platform or would rather withdraw...

How Do I Open an Account with eTrade?

Trading has been made easy and accessible through online platforms such as eTrade. With these online investment platforms, you can...

How Do I Close My eTrade Account?

E-Trade account holders can close out an account for any reason. As a member, you might find other investing options or want to close...

Funds Transfer

How Do I Transfer Funds to My eTrade Account?

eTrade fund transfers are easy and quick using one of three methods to fund your investment balance. Multiple types are available so...

How Do I Transfer Funds from My eTrade Account?

Transferring funds from an eTrade account is a relatively simple process that securely ensures seamless movement between various financial...

How Do I Transfer Money Online Using eTrade?

E-Trade provides financial services such as investment tools, checking accounts, and savings accounts. To make any trades, you will...

Stock Trading

How Do I Buy Stocks on eTrade?

Buying stocks can be an exciting experience if you're an investor looking to develop a reliable passive income source. However, you...

How Do I Sell Stocks on eTrade?

eTrade offers autonomy over your financial investments when investing in the stock market. While not many people may know to execute...

Account Information

What Do I Do If My eTrade Account Has the Wrong Balance?

Discovering an incorrect balance in your eTrade account can be concerning, but by following the correct steps, you can take appropriate...

How Do I Find My eTrade Account and Routing Numbers?

E-Trade members can use the E-Trade website and mobile app to retrieve their account information. Simply log in and navigate to your...

Security Measures

How Do I Setup Two Factor Authorization on My eTrade Account?

Setting up Two-Factor Authentication is a significant step toward safeguarding your financial information. This is the gateway to important...

How Do I Unfreeze My eTrade Account

While the process is straight forward, you can always reach out to the E-Trade customer service that is available 24/7 for assistance....

Payments and Billings

How Do I Send a Check to Someone Online Using E-Trade?

Electronic checking is a trend that is quickly gaining popularity. To send a check online using the ACH network, you first have to...

How Do I Pay My E-Trade Credit Card Bill Online?

Online credit card bill payment is fast and convenient. It can be done through IMPS by downloading your mobile banking app. After downloading,...

Card Services

How Do I Order a New eTrade Debit Card?

You can request an E-Trade debit card by completing the steps on the E-Trade website or you can contact a customer support agent at...

How Do I Activate My eTrade Card?

Once you get your new E-Trade Mastercard debit card, you will need to activate it before it can be used. You can activate your card...

Credit Card Management

How Do I Cancel My eTrade Credit Card

E-Trade has a credit card system that makes purchasing products and services easy. Some reasons can make you cancel your credit card,...
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