How Do I Recover a Hacked eTrade Account?

Recovering a hacked eTrade account requires immediate action and careful attention to detail. Don't waste any time when you find any activities suggesting your account might have been hacked. Take the necessary steps to recover your account and continue with your normal activities. If you encounter problems during the process, contact customer support.

Aug 15, 2023

We live in a digital age where we rely on online financial accounts for most monetary needs. These are secure, but they may be subject to a security breach. Consequently, cybercriminals are constantly trying to find vulnerabilities in these accounts and hack into them, mostly to steal money. If your eTrade account gets compromised, you should take immediate action to prevent loss of funds or access to personal information. We'll explore how you can recover a hacked eTrade account from the comfort of your home or workplace.

Steps to Recover Your Account

Dealing with a hacked eTrade account requires prompt action. Delays may lead to total loss of finances or other problems due to access to your personal information. Immediately you notice unauthorized access, you should visit the company website and follow these steps:

1. Change Your Password

If your account has been hacked, you must first reset your password to log out the hacker and prevent more damage or misuse of your account. Open the login page of the eTrade website and click "Forgot Password." The next prompts are straightforward. Follow them and create a strong, unique password. A good password should have numbers, letters and special characters.

When an unauthorized individual gains access to your account, your bank details, investment records and transaction history can be compromised. Therefore, it's essential to promptly change your password to safeguard your assets and privacy.

In addition to protecting yourself from immediate threats following a hack, changing passwords maintains ongoing security. Many people reuse passwords across multiple platforms without realizing the potential risks involved. If one account gets hacked with a reused password, it becomes easier for hackers to gain unauthorized entry into other accounts associated with the same login credentials.

By proactively updating passwords after an incident like an eTrade hack occurs, you establish stronger barriers against future breaches beyond just one specific platform. Utilizing unique and complex passwords reduces vulnerability across various digital domains by making it more challenging for hackers to attempt brute-force attacks or exploit common patterns in user behavior.

2. Enable Two-Factor Authentication (2FA)

If you haven't enabled 2FA, enable it to enhance the security of your eTrade account. This adds a layer of extra protection since it requires a password and another verification method. The verification method may involve fingerprints, face verification or SMS codes.

3. Review Recent Transactions

Once you regain access to your account:

  • Thoroughly review all recent transactions made without authorization when compromised.
  • Take note of any fraudulent activities, such as unrecognized trades or withdrawals.
  • Gather evidence by capturing screenshots or printing transaction records for future reference.

If necessary, report these suspicious activities promptly to eTrade's customer support team and relevant authorities.

It's essential to monitor your credit reports after a hacking incident. Request a free copy of your credit report from reputable agencies like Equifax, Experian, or TransUnion. Look for any unauthorized accounts opened in your name or other signs of identity theft.

4. Contact customer support

After taking the necessary measures, you should contact the eTrade customer support team. You can reach out to eTrade's customer support via phone or through an online chat functionality on its website. Additionally, for non-urgent issues, you can send an email with your inquiry.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Recover a Hacked eTrade Account?

Why does GetHuman Write How-to Guides for eTrade Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like eTrade in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover a Hacked eTrade Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

eTrade

Asked 9 months ago
Updated 8 months ago
Viewed 377,371 times
eTrade
Recovering a Hacked eTrade Account
Steps to Recover a Hacked eTrade Account
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!