How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this SoFi phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-6, then follow prompts.
Here is how our research team describes the way the SoFi phone system greets you: Hi and thanks for calling Sofi. Do you currently have an existing Sofi product or pending application?
Below are some clips we've found from SoFi's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. And thanks for calling SoFi.
Do you currently have an existing SoFi product or pending application?
I didn't understand that.
Let's try again. If you have a SoFi product account, or have a pending application for one, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with SoFi
Sunday, January 14, 2024 9:30 PM
The first phone menu
"Hi. And thanks for calling SoFi.
Do you currently have an existing SoFi product or pending application?
I didn't understand that. Let's try again. If you have a SoFi product account or have a pending application for one, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with SoFi
Monday, April 15, 2024 8:48 PM
What are the hours and when should I call?
SoFi operates the call center for this 855-456-7634 phone number Mon-Thu 4am-9pm, Fri-Sun 4am-5pm PT ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 138 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SoFi phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SoFi staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SoFi is Sunday.The most busy day to call is Thursday, which averages 414% more phone calls by comparison.Again, this is based on a sample of 138 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call SoFi is Friday.
Why call this SoFi number?
Below is a sample of recent calls to SoFi, and their purpose. Are any of these similar to the reason you are trying to call?
Opening new bank account: "I just tried to open up a bank account with you guys."
- From a call lasting 9m 41s , Apr 5, 2024 9:25 PM
Account access issue: "I can't seem to find my account or get the email to reset my password."
- From a call lasting 14m 25s , Mar 28, 2024 12:54 PM
Trouble accessing account: "I did some updating recently, and now I can't get back into my SoFi account."
- From a call lasting 9m 9s , Mar 26, 2024 1:23 PM
Account closure inquiry: "I got an email about my account being closed and need to know why."
- From a call lasting 19m 36s , Mar 22, 2024 12:50 AM
Request for US representative: "Can I please speak to somebody in the United States?"
- From a call lasting 8m 1s , Mar 22, 2024 12:41 AM
Request for American representative: "Can I talk to somebody in the United States, please?"
- From a call lasting 2m 36s , Mar 22, 2024 12:30 AM
Confusion about app features: "I just want to see if I have a hundred and fifty dollars in there."
- From a call lasting 10m 16s , Mar 21, 2024 1:24 AM
Account frozen and discrepancies: "My account has been frozen since last July and there are discrepancies with transactions and balance."
- From a call lasting 13m 34s , Mar 14, 2024 12:35 AM
Account frozen, funds missing: "I opened an account last year for my tax return, but SoFi froze it and now the funds seem to be missing"
- From a call lasting 6m 42s , Mar 14, 2024 12:22 AM
Difficulty accessing account: "I can't log in to my account and it's saying it's blocked."
- From a call lasting 5m 32s , Mar 11, 2024 2:37 PM
Conclusion and closing notes
This is SoFi's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SoFi agent. This phone number is SoFi's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-456-7634 include and other customer service issues. Rather than trying to call SoFi first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, SoFi has 1 phone number. It's not always clear what is the best way to talk to SoFi representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for SoFi. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SoFi. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.