How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this New York State Electric & Gas Corp phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu.
Here is how our research team describes the way the New York State Electric & Gas Corp phone system greets you: For a gas leak: press 1. For billing and payments: press 2. To start, stop, or transfer service or upgrades: press 3. For meter reading: press 4. For outages: press 5.
Below are some clips we've found from New York State Electric & Gas Corp's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling NYSEG. For a gas emergency, please press one.
For billing and payments, including payment agreements, press two.
To Please enter your eleven digit account number as shown on your billing statement."
Excerpt from a call with New York State Electric & Gas Corp
Wednesday, March 27, 2024 9:06 PM
The first phone menu
"Thank you for calling NYSEG. For a gas emergency, please press one.
For billing and payments, including payment agreements, press two."
Excerpt from a call with New York State Electric & Gas Corp
Wednesday, March 27, 2024 9:06 PM
What are the hours and when should I call?
New York State Electric & Gas Corp operates the call center for this 800-572-1111 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 855 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York State Electric & Gas Corp phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York State Electric & Gas Corp staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call New York State Electric & Gas Corp is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 855 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call New York State Electric & Gas Corp is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that New York State Electric & Gas Corp staffs the call center well on Wednesday.
Why call this New York State Electric & Gas Corp number?
Below is a sample of recent calls to New York State Electric & Gas Corp, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer of service: "Tenant moved out, need to transfer service back to my name at the same address."
- From a call lasting 7m 24s , Feb 16, 2024 4:31 PM
More Ways to Contact New York State Electric & Gas Corp Customer Service
There are of course other ways to contact New York State Electric & Gas Corp customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
New York State Electric & Gas Corp, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- New York State Electric & Gas Corp customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is New York State Electric & Gas Corp's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York State Electric & Gas Corp agent. This phone number is New York State Electric & Gas Corp's best phone number because 5,130 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-572-1111 include Cancel Service, Transfer Service, Setup Service, Special Request, Refund a Charge and other customer service issues. Rather than trying to call New York State Electric & Gas Corp first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, New York State Electric & Gas Corp has 1 phone number. It's not always clear what is the best way to talk to New York State Electric & Gas Corp representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for New York State Electric & Gas Corp. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York State Electric & Gas Corp. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.