Does New York State Electric & Gas Corp offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST.The least busy day is Wednesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for New York State Electric & Gas Corp below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this New York State Electric & Gas Corp phone number to document the phone system.
Here is how our research team describes the way the New York State Electric & Gas Corp phone system greets you: For a gas leak: press 1. For billing and payments: press 2. To start, stop, or transfer service or upgrades: press 3. For meter reading: press 4. For outages: press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu.
Below are some clips we've found from New York State Electric & Gas Corp's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling NYSEG. For a gas emergency, please press one.
For billing and payments, including payment agreements, press two.
To Please enter your eleven digit account number as shown on your billing statement."
Excerpt from a call with New York State Electric & Gas Corp
Wednesday, March 27, 2024 9:06 PM
The first phone menu
"Thank you for calling NYSEG. For a gas emergency, please press one.
For billing and payments, including payment agreements, press two."
Excerpt from a call with New York State Electric & Gas Corp
Friday, May 24, 2024 10:20 PM
What are the hours and when should I call?
New York State Electric & Gas Corp operates the call center for this 800-572-1111 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 79 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the New York State Electric & Gas Corp call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York State Electric & Gas Corp phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York State Electric & Gas Corp staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call New York State Electric & Gas Corp is Wednesday.The most busy day to call is Friday, which averages 73% more phone calls by comparison.Again, this is based on a sample of 79 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call New York State Electric & Gas Corp
In summation, the best day to call New York State Electric & Gas Corp is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this New York State Electric & Gas Corp number, but it is also the day with the shortest hold times.
Why Customers Call New York State Electric & Gas Corp
If you have time to do a bit of reading before you call New York State Electric & Gas Corp, we recommend you read over some of our problem-specific articles.
New York State Electric & Gas Corp, commonly known as NYSEG, is a leading utility company serving the state of New York. As a subsidiary of AVANGRID, it is responsible for providing electricity and natural gas services to over 870,000 customers across various regions in New York State. NYSEG focuses on delivering reliable and affordable energy solutions while prioritizing the safety and satisfaction of its customers. With a commitment to sustainability, the company actively promotes energy efficiency initiatives and encourages renewable energy adoption. NYSEG also takes pride in its community involvement, supporting local initiatives and programs to improve the quality of life for the people it serves.
New York State Electric & Gas Corp provides a range of essential services to meet the energy needs of customers. As a leading utility provider, we offer both electric and natural gas services across various regions in New York state. Our electric services include reliable delivery of electricity to residential, commercial, and industrial customers, ensuring uninterrupted power supply. We also offer natural gas delivery services, delivering this clean, efficient energy source to meet heating, cooking, and other needs. Our exceptional customer service helps address inquiries, handle billing, and provide efficient solutions to any concerns. Additionally, we prioritize energy efficiency and offer programs and resources to help customers conserve energy, save money, and reduce their carbon footprint.
Click the link above to get answers to just about any New York State Electric & Gas Corp customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to New York State Electric & Gas Corp, and their purpose. Are any of these similar to the reason you are trying to call?
Payment assistance request: "I'm supposed to make a payment."
- From a call lasting 10m 9s , Nov 25, 2024 6:25 PM
Making payment with card: "I'm trying to make a payment, but it wouldn't go through on automated."
- From a call lasting 5m 33s , May 24, 2024 10:20 PM
Transfer of service: "Tenant moved out, need to transfer service back to my name at the same address."
- From a call lasting 7m 24s , Feb 16, 2024 4:31 PM
Information about why customers call New York State Electric & Gas Corp is extracted from issues that customers have reported to GetHuman.
More New York State Electric & Gas Corp Customer Service Contacts
There are of course other ways to contact New York State Electric & Gas Corp customer service besides the phone. Below we list the best ones, by medium.
New York State Electric & Gas Corp Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
New York State Electric & Gas Corp, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
New York State Electric & Gas Corp Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- New York State Electric & Gas Corp customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is New York State Electric & Gas Corp's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York State Electric & Gas Corp agent. This phone number is New York State Electric & Gas Corp's best phone number because 5,130 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-572-1111 include Cancel Service, Transfer Service, Setup Service, Special Request, Refund a Charge and other customer service issues. Rather than trying to call New York State Electric & Gas Corp first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, New York State Electric & Gas Corp has 1 phone number. It's not always clear what is the best way to talk to New York State Electric & Gas Corp representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for New York State Electric & Gas Corp. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York State Electric & Gas Corp. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.